It Support Specialist

Bebeetechnician; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology services company in Cape Town is seeking a junior IT technician to provide technical assistance for desktop computers and applications. This entry-level role requires a Matric and A+ qualification, with knowledge of Microsoft Office. No prior experience is required, although some familiarity with desktop support is beneficial. Engage directly with users via phone, email, or in-person to troubleshoot and resolve issues.

Qualifications

• 0-12 months experience in desktop support within the IT industry will be beneficial.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Install, troubleshoot, and maintain hardware including laptops and desktops.
• Diagnose and resolve faults logged on the company's helpdesk system.
• Assist in the setup and maintenance of network infrastructure.
• Document and track support requests and resolutions.

Skills

Knowledge of Microsoft Office applications

Fluent in English

Education

Matric and A+ or equivalent qualification

Job description

Job Purpose

To provide IT technical assistance to users with technical support of desktop computers, applications, and related technology.

Key Responsibilities

• Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.
• Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).
• Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator, when necessary, with agility and precision.
• Assist in the setup and maintenance of network infrastructure.
• Collaborate with senior IT staff to resolve complex technical issues and elevate problems as needed.
• Document and track support requests and resolutions using ticketing systems.
• Perform routine maintenance tasks, such as system updates, patches, and backups.
• Assist in the implementation of IT security policies and procedures to safeguard company data.
• Provide training and assistance to users on basic IT procedures and best practices.
• Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions.
• Monitor and manage user devices via the Microsoft Intune Portal.

Requirements

Matric and A+ or equivalent qualification. (N+ will be advantageous)

This is a junior role and no prior experience is required, however 0-12 months experience in desktop support within the IT industry will be beneficial.

Technical Skills

• Knowledge of Microsoft Office applications
• Fluent in English