IT Support Specialist

Ann Swann Personnel (Pty) Ltd; Boksburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A consulting firm is seeking an experienced IT Support Specialist in Boksburg for a 6-month contract. You will provide on-site technical support, manage service requests, and uphold IT security protocols. Ideal candidates should have at least 2 years of experience and strong troubleshooting skills, along with relevant IT qualifications. Join a dynamic team and contribute to a world-class IT environment.

Benefits

Work with a respected global brand

Gain exposure to a world-class IT environment

Collaborate with international teams

Qualifications

• Minimum 2 years’ experience in an IT support or similar role.
• Solid understanding of computer hardware, software, and networking systems.
• Knowledge of ITIL frameworks and IT best practices (certification preferred).

Responsibilities

• Deliver hands-on technical support for computers, applications, and network-related issues.
• Resolve complex incidents and manage service requests efficiently within SLA timelines.
• Manage vendor relationships and liaise with local providers for IT equipment, maintenance, and procurement.

Skills

Troubleshooting

Communication

Analytical skills

Education

Relevant IT qualifications (degree or certifications such as CompTIA A+, Network+, CCNA, or MCITP)

Tools

Microsoft 365

ServiceNow

Job description

Are you a tech-savvy problem solver with a passion for delivering exceptional support? We’re looking for an experienced IT Support Specialist to join our client’s dynamic Boksburg team on a 6-month contract . If you thrive in a fast-paced, collaborative environment and take pride in keeping systems running smoothly, this is your opportunity to make an immediate impact.

Role Overview

As an IT Support Specialist, you’ll be the go-to person for all on-site technical support. You’ll troubleshoot hardware and software issues, manage service requests, support Microsoft 365 environments, and ensure smooth IT operations across systems and networks. This role is hands-on and requires a proactive, customer-focused professional who can balance multiple priorities while maintaining high service standards.

Key Responsibilities

• Deliver hands-on technical support for computers, applications, and network-related issues.
• Resolve complex incidents and manage service requests efficiently within SLA timelines.
• Support Microsoft 365 tools, MS Teams, SharePoint, and OneDrive environments.
• Maintain accurate asset records in ServiceNow.
• Collaborate with the IT Manager and global support teams to ensure system reliability and business continuity.
• Manage vendor relationships and liaise with local providers for IT equipment, maintenance, and procurement.
• Provide mobile device and telephony support, including MDM administration.
• Uphold IT security protocols in line with company policy.

Requirements

• Minimum 2 years’ experience in an IT support or similar role.
• Solid understanding of computer hardware, software, and networking systems.
• Experience with Microsoft 365, SharePoint, and MS Teams.
• Knowledge of ITIL frameworks and IT best practices (certification preferred).
• Relevant IT qualifications (degree or certifications such as CompTIA A+, Network+, CCNA, or MCITP advantageous).
• Strong troubleshooting, communication, and analytical skills.
• Ability to manage multiple priorities and adapt to evolving technologies.

What’s in it for You?

• Work with a respected global brand.
• Gain exposure to a world-class IT environment.
• Collaborate with international teams.