IT Support Engineer - Tier 2

RPO Recruitment; Wes-Kaap; On-site; ZAR 200,000 - 360,000; Full time

Benefits offered by this job

Salary: negotiable

Training & Development

Family Leave

Job summary

RPO Recruitment is seeking a dedicated IT Support Engineer to join our client's team as a Tier 2 Support Engineer. You will provide technical support and troubleshoot end-user issues, resolving complex IT problems and escalating when necessary.

The ideal candidate has a Bachelor's degree in Computer Science or Information Technology, 3–5 years of IT support experience, strong Windows and Linux knowledge, and familiarity with cloud services.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 3–5 years of IT support experience.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with cloud services.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical support to end-users.
• Resolve complex IT issues and provide solutions.
• Collaborate with Tier 1 support to escalate and resolve problems.
• Create and maintain documentation for support processes and procedures.
• Install, upgrade, and maintain hardware and software.
• Administer and maintain IT infrastructure and systems.
• Perform regular backups and ensure data security.
• Stay up-to-date with IT support trends.

Skills

Troubleshooting

Communication

Teamwork

Independent work

Problem solving

Education

Bachelor's degree in Computer Science/IT or related field

Tools

A+ Certification

CompTIA Network+

Microsoft Azure Administrator

Job description

Description

RPO Recruitment is currently seeking a dedicated and experienced IT Support Engineer to join our client's team as a Tier 2 Support Engineer. As a Tier 2 Support Engineer, you will be responsible for providing technical support and troubleshooting services to end-users, resolving complex IT issues, and escalating problems when necessary.

Responsibilities

• Provide technical support and troubleshooting services to end-users
• Resolve complex IT issues and provide solutions
• Collaborate with Tier 1 support team to escal and resolve problems
• Create and maintain documentation for support processes and procedures
• Perform hardware and software installations, upgrades, and maintenance
• Administer and maintain company's IT infrastructure and systems
• Perform regular system backups and ensure data is properly secured
• Stay up-to-date with industry trends and advancements in IT support

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 3 - 5 years of experience in IT support
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum of 3-5 years of experience in an IT support role.
• Strong knowledge of Windows and Linux operating systems.
• Experience with network protocols, hardware, and configurations.
• Familiarity with cloud services.
• Proficiency in troubleshooting and problem solving.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., A+, CompTIA A+, Network+, Microsoft Certified: Azure Administrator)

Benefits

• Salary: negotiable
• Training & Development
• Family Leave

RPO is a Specialist Recruitment Agency that provides candidates and clients with unique recruitment solutions tailored to their needs. We focus on helping you reach your personal and professional goals by connecting you to your perfect career path.

• Our client is offering a highly competitive salary for this role based on experience