IT Support Engineer (L1-L2) - Troubleshooter & Client Champion

Vumela It Services; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT service provider in Durban is seeking Cross Technology Managed Services Engineers (L1 & L2) to join their Managed Services team. The ideal candidates will have relevant IT support experience and certifications such as CompTIA A+ and Microsoft. This full-time role involves providing first-line support and managing incidents, with a focus on problem-solving and client communication. Join a dynamic team that values growth and innovation in IT.

Qualifications

• 1–2 years' IT support experience for L1 role.
• 2–4 years' IT support/field experience for L2 role.
• Driver's license and willingness to travel required.

Responsibilities

• Log and manage incidents/requests in work queues.
• Resolve or escalate issues within SLA.
• Provide first-line support and escalate when needed.

Skills

IT support experience

Troubleshooting skills

Communication skills

Education

CompTIA A+, Network+

Microsoft certifications

CCNA or equivalent

Job description

A leading IT service provider in Durban is seeking Cross Technology Managed Services Engineers (L1 & L2) to join their Managed Services team. The ideal candidates will have relevant IT support experience and certifications such as CompTIA A+ and Microsoft. This full-time role involves providing first-line support and managing incidents, with a focus on problem-solving and client communication. Join a dynamic team that values growth and innovation in IT.