IT Support Engineer (L1/L2) — Solve & Elevate SLAs

Vumelait; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A growing IT services company in Durban is seeking Cross Technology Managed Services Engineers (L1 & L2) to join their team. Candidates should possess a passion for tech and client support, with specific requirements for both L1 and L2 roles. This is a full-time position offering opportunities to resolve issues, communicate with clients, and contribute to IT documentation. Ideal for those looking to build their careers in IT support.

Qualifications

• 1–2 years’ IT support experience for L1.
• 2–4 years’ IT support / field experience for L2.
• Driver’s license and willingness to travel.

Responsibilities

• Log and manage incidents / requests in work queues.
• Resolve or elevate issues within SLA.
• Provide first‑line support and escalate when needed.
• Communicate with clients and internal teams.
• Follow shift handovers, change control, and escalation processes.
• Assist with routine maintenance and contribute to documentation.
• Perform additional support tasks as required.

Skills

Problem-solving

Client support

Strong troubleshooting

Communication skills

Education

CompTIA A+, Network+, or similar

Microsoft, Azure, and CCNA or equivalent

Job description

A growing IT services company in Durban is seeking Cross Technology Managed Services Engineers (L1 & L2) to join their team. Candidates should possess a passion for tech and client support, with specific requirements for both L1 and L2 roles. This is a full-time position offering opportunities to resolve issues, communicate with clients, and contribute to IT documentation. Ideal for those looking to build their careers in IT support.