IT SUPPORT ENGINEER- FIBRE OPTICS (FOURWAYS, JOHANNESBURG)

University of Fort Hare; Sandton; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An educational institution in South Africa is seeking an IT Support Engineer focusing on fibre optics to provide first-line support and troubleshoot network-related issues. Ideal candidates will have a minimum of 2 years of experience and strong technical knowledge of Layer 2 technologies. Communication and problem-solving skills are essential. Certification in relevant areas is preferred.

Qualifications

• Minimum 2 years’ experience in IT or Network Support, with exposure to fibre optic and Layer 2 networks.
• Strong technical knowledge of VLANs, STP, Ethernet, MPLS, and L2 VPN.
• Excellent communication skills and ability to work independently.

Responsibilities

• Provide first-line IT support with a focus on fibre optic networks.
• Troubleshoot and resolve network-related issues.
• Communicate effectively with end-users and ISPs.

Skills

IT support

network troubleshooting

communication skills

problem-solving skills

Tools

network monitoring tools

Layer 2 switches

Job description

Overview

IT SUPPORT ENGINEER- FIBRE OPTICS (FOURWAYS, JOHANNESBURG)

2025-09-08 - 2025-10-08

Permanent

NEL012340

Information Technology

Responsibilities

• Provide first‑line IT support with a focus on fibre optic networks and Layer 2 technologies.
• Troubleshoot and resolve network‑related issues to minimise downtime.
• Ensure smooth network operations and quick problem resolution.
• Communicate effectively with end‑users and Internet service providers (ISPs).
• Support documentation and escalate to senior teams as needed.

Qualifications

• Minimum 2 years’ experience in IT or Network Support, with exposure to fibre optic and Layer 2 networks.
• Strong technical knowledge of VLANs, STP, Ethernet, MPLS, and L2 VPN.
• Hands‑on experience with Layer 2 switches and fibre optic cabling/testing.
• Familiarity with network monitoring and diagnostic tools.
• Excellent communication and problem‑solving skills.
• Ability to work independently while also supporting team escalations.

Preferred

• Relevant certifications (e.g., CCNA, Network+).
• Knowledge of advanced Layer 2 technologies (VXLAN, QoS, L2VPN).
• Experience with automation/scripting for network management.
• Bilingual in English and Afrikaans.

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