IT Support Engineer

Exceed HR and Recruitment; Stellenbosch; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A recruitment firm in Stellenbosch is seeking an IT Support Engineer to provide technical support both remotely and on-site. Responsibilities include troubleshooting hardware and software issues, maintaining inventory, and assisting users with connections. A relevant degree and prior experience in a similar role are essential for this position. Flexibility in working hours is required.

Qualifications

• Relevant Degree or Qualification required.
• Experience in a similar role preferred.

Responsibilities

• Provide support in person, via phone & remote connection.
• Install, setup, configure, and troubleshoot hardware and software.
• Travel to local sites for on-site support.

Skills

Problem-solving

Customer service

Flexibility

Education

Relevant Degree or Qualification

Tools

Hardware installation

Software troubleshooting

Networking configuration

Job description

IT Support Engineer job vacancy in Stellenbosch.

Duties and Responsibilities:

• Complete assigned tasks and keep ticket system updated with progress.
• Provide support in person, via phone & remote connection.
• Travel to local sites, using pool vehicle, to provide on-site support.
• Hardware – install, setup, configure & troubleshoot faults.
• Software – install, setup, configure. Troubleshoot faults with provider.
• Networking – install, repair, configure & troubleshoot.
• Escalate priority, unresolved or repeated tickets.
• User training & assistance with boardroom connections.
• Product research and purchasing.
• Stock control – capture, allocate, collect and stock take.
• Capturing, reporting, document & record management.
• Must be able to work flexi hours when required

Requirements:

• Relevant Degree or Qualification
• Experience in a similar role