IT Support / Engineer

Exceed Human Resource Consultants; Stellenbosch; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading human resource consultancy in Stellenbosch is seeking an IT Support Specialist to provide on-site and remote technical support. Responsibilities include hardware and software troubleshooting, user training, and maintaining document records. The ideal candidate will possess a relevant degree and experience in a similar role, with a willingness to work flexible hours as needed.

Qualifications

• Experience in a similar role required.
• Must be able to work flexi hours when required.

Responsibilities

• Provide on-site support at local sites using a pool vehicle.
• Maintain and troubleshoot hardware and software issues.
• Capture, report, and manage documents and records.

Skills

Hardware installation

Software troubleshooting

Networking configuration

User training

Education

Relevant Degree or Qualification

Job description

Job Description:

• Complete assigned tasks and keep ticket system updated with progress.
• Provide support in person, via phone & remote connection.
• Travel to local sites, using pool vehicle, to provide on-site support.
• Hardware - install, setup, configure & troubleshoot faults.
• Software - install, setup, configure. Troubleshoot faults with provider.
• Networking – install, repair, configure & troubleshoot.
• Escalate priority, unresolved or repeated tickets.
• User training & assistance with boardroom connections.
• Product research and purchasing.
• Stock control - capture, allocate, collect and stock take.
• Capturing, reporting, document & record management.
• Must be able to work flexi hours when required

Qualifications:

• Relevant Degree or Qualification
• Experience in a similar role

How to Apply:

• Email your comprehensive CV to [e-mail].
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.