IT Support Engineer

Kontak Recruitment; Johannesburg; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A Managed Service Provider in Johannesburg is looking for an IT Support Engineer to provide technical support and troubleshooting for clients across multiple environments. The ideal candidate will have at least 2 years of experience in helpdesk or desktop support and be confident in working with Windows and macOS systems. This role offers a blend of onsite and remote work, with opportunities for professional growth and certification support.

Benefits

Continuous learning support

Certification opportunities

Qualifications

• Minimum 2 years experience in a Helpdesk, Desktop Support, or MSP support role.
• Confident troubleshooting Windows and macOS devices.
• Hands-on experience with Microsoft 365 Admin Center and Active Directory.

Responsibilities

• Provide first-line technical support to end users.
• Troubleshoot hardware, software, and basic network connectivity issues.
• Document tickets thoroughly including root cause and resolution steps.

Skills

Problem solving

Technical communication

Client-service mindset

Tools

Microsoft 365 Admin Center

Active Directory

Basic networking concepts

Job description

IT Support Engineer job vacancy in Johannesburg.

We are partnering with a well-established Managed Service Provider that supports a diverse range of businesses. They are looking for a Support Consultant who enjoys solving real-world technical problems, responds calmly under pressure, and takes ownership of their work.

This role offers the best of both worlds: you will spend 2–3 days per week onsite dedicated to one client, and the remaining time working from the MSP office, supporting the wider client base.

This role is ideal for someone who has moved past basic helpdesk duties and is confident troubleshooting across workstations, Microsoft 365, Active Directory, and endpoint environments. You will be part of a collaborative support team that values learning, consistency, and professional growth.

In this role, you won’t be just closing tickets. You will be building capability, gaining exposure to multiple environments, and positioning yourself for your next career step in systems administration, cloud engineering, or network support.

The company invests in learning, supports certification growth, and values team members who bring accountability and curiosity to their work.

Who This Role Suits:

• Someone who enjoys problem solving and is not afraid to take ownership.
• A communicator who can translate technical issues into clear, practical explanations.
• A person who likes variety and is comfortable working across multiple client environments.
• Someone who wants to grow into a Tier 2 or Cloud Support role over time.

Minimum Requirements:

• Minimum 2 years experience in a Helpdesk, Desktop Support, or MSP support role.
• Confident troubleshooting Windows and macOS devices.
• Own, reliable vehicle
• Hands-on experience with:
  • Microsoft 365 Admin Center (mailboxes, licensing, permissions, Teams policies)
  • Active Directory (user management, group membership, access control)
  • Understanding of basic networking concepts such as DNS, DHCP, VPN, firewall awareness.
  • A structured, logical approach to diagnosing issues and documenting findings.
  • Strong communication skills and a client-service mindset.
  • Ability to stay calm, focused, and solution-oriented when pressure rises.

Preferred Certifications (or working towards):

• Microsoft Endpoint Administrator Associate.
• Microsoft Administrator Expert.
• CompTIA A+ or N+ (advantage)

What You Will Do:

• Provide first-line technical support to end users via phone, email, ticketing system, or remote tools.
• Troubleshoot hardware, software, and basic network connectivity issues with accuracy and patience.
• Manage user accounts, permissions, and policies within Microsoft 365 and Active Directory.
• Support workstation setup, device onboarding, software installations, and patch updates.
• Document tickets thoroughly including root cause, actions taken, and resolution steps.
• Escalate tickets when required while maintaining responsibility for user communication.
• Contribute to internal knowledge base documentation and help improve support workflows.
• Commit to ongoing learning and work toward Microsoft certification pathways (supported by the business).