It Support Engineer

Teceze; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology services provider is seeking a Mid-Senior Level IT Support Specialist in Johannesburg. This role involves installing and maintaining desktop computers, providing VIP support, and troubleshooting hardware and software issues. The ideal candidate will have strong skills in service desk support and vendor management, along with experience in network troubleshooting and support for various IT assets.

Qualifications

• Experience in installing, configuring, and maintaining desktop computers and software.
• L1 level network troubleshooting and resolution for LAN connectivity.
• Good knowledge of DHCP, DNS.

Responsibilities

• Install, configure, and maintain desktop computers and peripheral equipment.
• Provide VIP support and manage audio-visual technologies.
• Document incidents, problems, and resolutions for future reference.

Skills

Desktop support

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Vendor management

IT inventory management

Job description

Location : Johannesburg, Gauteng, South Africa

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.

Working with OEM vendors for replacing spares, hardware repairs & troubleshooting, inventory management, imaging of laptops & desktops, printer management, assistance in fixing issues for conference rooms, and working with vendors for room setup. Hardware/software troubleshooting and resolution. Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.

Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies. Knowledge of Office support coverage/compliance, software installation and troubleshooting. Good knowledge of DHCP, DNS.

Maintain IT inventory, coordinate vendor support, and assist with procurement. Strictly adhere to defined Service Level Agreements (SLAs). Support recurring meetings, events, and after-hours activities as required. Document incidents, problems, and resolutions for future reference and for the knowledge base.

Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

L1 level network troubleshooting and resolution for LAN connectivity. Hands & feet support to backend team for network/server/application issues. Working with vendor support contacts to resolve technical issues. Server mounting/movement. Hands & feet support for DC (compute, storage, backup, network). Hands & feet support requirement for physical servers, network devices, storage, etc. Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Seniority level: Mid-Senior level. Employment type: Contract. Job function: Information Technology and Other. #J-