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It Support Engineer

Sumer Group Holdings Limited

Johannesburg

On-site

ZAR 300 000 - 400 000

Full time

Today

Be an early applicant

Job summary

A leading technology company in Johannesburg is looking for a passionate Customer Support Engineer to provide world-class technical support for GE e-terra ADMS and related products. The ideal candidate will have strong problem-solving skills and at least 5 years of experience in technical support within utility environments. The role includes troubleshooting complex issues, improving customer satisfaction, and mentoring junior engineers in a collaborative tech-focused environment.

Qualifications

Minimum of 5 years of experience supporting ADMS/DMS/OMS systems.
Proven expertise in installing and troubleshooting grid management solutions.
Strong background in network and data configuration.

Responsibilities

Act as the primary technical contact for customers.
Lead root cause analysis and troubleshooting efforts.
Develop and maintain technical documentation.

Skills

Problem-solving skills

Communication abilities

Technical support experience

Customer service skills

Education

Bachelor’s degree in Electrical Engineering, Computer Science, or related field

Tools

GE e-terra ADMS

SCADA

Linux

Windows

Explore exciting IT Support Engineer jobs in Johannesburg. These roles are crucial for maintaining and improving the IT infrastructure of businesses, ensuring smooth operations and minimal downtime. Job opportunities for IT Support Engineers involve troubleshooting hardware and software issues, providing technical assistance to end-users, and implementing system upgrades. Johannesburg's growing tech sector offers a range of opportunities in various industries, from finance to telecommunications.

As an IT Support Engineer, expect to handle tasks such as network maintenance, server administration, and cybersecurity protocols. Employers seek candidates with strong problem-solving skills, excellent communication abilities, and a solid understanding of IT systems. Certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP) can significantly boost your job prospects in this competitive market. The demand for skilled IT professionals continues to rise, making this a promising career path.

Johannesburg presents a dynamic environment for IT Support Engineers looking to advance their careers. Positions range from entry-level help desk support to senior system administrators. Companies are actively seeking individuals who can contribute to their IT infrastructure's stability and security. Keep an eye on job boards for the latest openings and prepare to showcase your technical expertise and customer service skills to land your ideal IT Support Engineer role.

Showing 23 IT Support Engineer jobs in Johannesburg

Posted today

Job Description

This role is responsible for managing a team on and off site that attends to day-to-day technical inquiries within the division, and ensure that all sales staff and customer technical tickets are serviced and closed. The ultimate aim is to ensure adequate technical skills are available within the branch to support our customers in after-sales service.

Role responsibilities:

Attend to customer technical support requests (received electronically or telephonically)
Attend site in local, national, and potentially international locations to:
assist in commissioning new systems
assist in the diagnosis of faulty equipment
troubleshoot any other issues
Assist senior support engineers in their support cases
Assist sales consultants with technical inquiries around our products and systems
Assist in troubleshooting faulty equipment
Diagnose warranty claims
Liaise with factories and suppliers on technical issues
Assist in the creation of technical documentation for new products
Regularly attend supplier training as designated
Work closely with the other tech support staff around the country to:
Collaborate on improving systems
Help resolve issues in other areas where skills can be shared for the common good
Investigate and document potential serial issues
Assist R+D department in product specification and development when necessary.
Meet regularly to discuss tech support issues
Document/record activities within the company CRM

Role requirements are:

At Minimum a Matric/NQF4 equivalent plus one or more of the following:
Electrical qualification, wireman\'s licence highly advantageous
Technical support background and experience of at least 3-5 yrs in similar environment e.g. Renewables/Solar etc.
Technical Field support experience e.g. experience with PV systems, communications such as CAN bus and RS485
Engineering experience as well as commercial site experience
Experience managing a team in a similar environment
Other relevant diploma (eg: renewable energy) advantageous
Driver\'s licence and own vehicle

Key personal attributes:

Computer literacy – highly computer literate and comfortable with basic technical aspects of common operating systems with Microsoft Office general excellence
Competent Professional business written and verbal communications skills. The ability to express yourself clearly and effectively within the company.
An ability to provide excellent customer service - Service focus by responding to Internal customers\' needs by doing it right the first time.
Excellent time management, organizational, and follow-through skills. Disciplined Approach by being Punctual, Strong Attendance Record, getting back to customers, suppliers, and internal staff, and returning calls.
Attention to detail while maintaining the ability to see the implications for the bigger picture
An ability to respond quickly and accurately to requests
A creative outlook with a problem-solving attitude.
Self-motivated - Meet and exceed all that is required of you in your job.

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Posted 1 day ago

Job Description

Permanent

We are seeking a passionate and technically skilled Customer Support Engineer (ADMS S3 Core – DMS/OMS) to join our high-performing team. In this role, you will be responsible for providing world-class technical support for GE e-terra ADMS and related products, ensuring the stability, performance, and reliability of critical energy distribution systems that power millions of lives.

You will work closely with global customers, engineering teams, and internal stakeholders to resolve complex technical issues, enhance customer satisfaction, and drive operational excellence within smart grid environments.

Key Responsibilities

· Act as the primary technical contact for customers, ensuring timely and effective resolution of ADMS-related issues.

· Lead root cause analysis and troubleshooting efforts across system layers—user interface, communication networks, data management, and control systems.

· Strategize with customers and internal teams to prevent recurrence of technical issues and improve overall system performance.

· Conduct system analysis, installation, and optimization of GE e-terra ADMS and associated applications.

· Mentor and guide junior engineers in troubleshooting methodologies and analytical best practices.

· Develop and maintain technical documentation, case studies, and knowledge base articles to promote continuous learning and faster issue resolution.

· Collaborate with product engineering teams to escalate and resolve product-related challenges effectively.

· Participate in on-call rotation to support critical after-hours customer needs.

· Maintain compliance with quality and change management processes.

· Travel to customer sites as needed to provide onsite support, training, and system assessments.

Requirements