It Support Engineer

B&D System Engineers; Gauteng; On-site; ZAR 180 000 - 250 000; Full time

Job summary

A tech support company in Gauteng is seeking a Level 2 IT Support Engineer to provide technical support across desktop, server, and network environments. The ideal candidate will have 2–3 years of experience, strong troubleshooting skills, and a customer service orientation. This is a full-time, permanent position offering an opportunity to work closely with clients and support teams.

Qualifications

• 2–3 years of experience as an IT Technician or similar support role.
• Minimum 2 years in a technical helpdesk or network administration role.
• Strong troubleshooting skills and customer service orientation.

Responsibilities

• Deliver Level 2 support for desktop, server, and network issues.
• Troubleshoot and resolve problems related to operating systems.
• Provide guidance and mentorship to Level 1 support agents.

Skills

Troubleshooting skills

Customer service orientation

Familiarity with IT tools

Job description

As a Level 2 IT Support Engineer, you'll be responsible for providing technical support across desktop, server, and network environments.

You'll troubleshoot and resolve issues, assist with installations, and ensure smooth operation of IT systems for our clients.

Key Responsibilities

• Deliver Level 2 support for desktop, server, and network-related issues
• Troubleshoot and resolve problems related to operating systems
• Software installations
• Office VoIP systems
• Email configuration
• Mobile Device Management
• Malware / virus detection and removal
• Disaster recovery solutions
• Diagnose and support workstations and peripherals
• Accurately document all support activities in the CRM ticketing system
• Provide guidance and mentorship to Level 1 support agents

Qualifications

• 2–3 years of experience as an IT Technician or in a similar support role
• Minimum 2 years of experience in a technical helpdesk or network administration role
• Strong troubleshooting skills and customer service orientation
• Familiarity with common IT tools and platforms (Office, VoIP, MDM, etc.)

Job Type: Full-time, Permanent

Pay: R (salary details not specified)