IT Support & Customer Service Advisor - Hybrid, 4-on/4-off

Bluecube Technology Solutions - An Ekco Company; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading cloud solutions provider in Cape Town is seeking a Customer Service Advisor for a shift-based role. The successful candidate will handle calls and online chats, providing technical support to students during exams. Excellent customer service skills and some technical experience are desirable. The position offers a hybrid working environment and opportunities for career progression. Join a company recognized as a Microsoft Partner of the Year and enjoy a flexible, inclusive work culture.

Qualifications

• Polite and professional demeanor with a desire to learn.
• Ability to use initiative in difficult situations.
• High level of multitasking ability required.

Responsibilities

• Answer incoming calls and online chats while keeping within Company SLA’s.
• Log and maintain tickets off the back of calls.
• Provide technical support for students with basic IT issues.
• Guide candidates and invigilators through processes to resolve issues.

Skills

Customer Service experience

Good understanding of Microsoft Office products

Experience with JIRA ticketing system

Previous technical IT experience

Job description

A leading cloud solutions provider in Cape Town is seeking a Customer Service Advisor for a shift-based role. The successful candidate will handle calls and online chats, providing technical support to students during exams. Excellent customer service skills and some technical experience are desirable. The position offers a hybrid working environment and opportunities for career progression. Join a company recognized as a Microsoft Partner of the Year and enjoy a flexible, inclusive work culture.