It Support / Business Intelligence Support Analyst, Montague Gardens R34000 - R36000

Recruitment Legends; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency in Gauteng is seeking an IT Support / Business Intelligence Support Analyst. The candidate will provide user support, troubleshoot software, and manage reporting tools like Power BI and Qlikview. Ideal candidates should have an IT or Business-related degree, strong interpersonal skills, and experience in building reports for clients. This position aims to enhance operational efficiency through effective system use and data management.

Qualifications

• Strong interpersonal skills and ability to promote positive work relationships.
• Effective verbal and written communication skills are essential.
• Experience in reporting and building reports for clients.

Responsibilities

• Provide assistance and solutions to computer problems.
• Analyze software-related issues and propose solutions.
• Project manage new software installations.

Skills

Understanding systems

User support

Collaboration

Software troubleshooting

Project management

Education

IT or Business-related degree or qualification

Tools

Power BI

Qlikview

SQL

Syspro

Excel

Job description

IT Support / Business Intelligence Support Analyst

My client is seeking an IT Support / Business Intelligence Support Analyst who thrives in a fast-paced environment and has a passion for understanding systems. The ideal candidate should be able to work cross-functionally with multiple people and across all departments to identify needs and ensure BI adds practical value to our operations.

Responsibilities

• Provide assistance, advice, and solutions to computer problems and malfunctions through investigating issues, identifying their root causes, and suggesting solutions and / or procedures to assist users in achieving the business objectives.
• Handle requests for assistance and liaise with users to find the best solution going forward.
• Troubleshoot software and identify root causes of software issues.
• Analyze software-related issues and propose solutions.
• Fix software problems and test (verify) solutions prior to implementing them.
• Document procedures and remedies for the purpose of process improvement.
• Document software support activities thoroughly, accurately, and in a timely manner.
• Project manage new software installations or projects.
• Collaborate with cross-functional teams to continuously improve reporting so that it is relevant and useful.
• Continuously work on the data sets and master data to ensure that it is aligned and relevant.
• Collaboration is required between business and IT departments to understand system data, its use, and provide reports / dashboards for users to make informed decisions.
• Support and assist business partners / analysts to develop a deep understanding of the data, its use, and the structure of reports and dashboards.
• Provide first‑line assistance and advice on operational software such as Syspro, Translution, and all operational supported software.
• Maintain and ensure master data is up to date and relevant.
• Maintain reporting using all available reporting methods (Power BI, Qlikview / sense, Excel refreshable).
• Continuously seek process improvement by considering office automation.
• Ensure compliance with respect to cyber security, regulations, and company policy.
• Other duties may be assigned or required in connection with the general operation of the organization.
• Provide user support.
• Assist users with day‑to‑day issues around all operational software.
• Assist users with issues regarding reporting platforms.
• Assist users by providing access to data using standard reporting tools.
• Deal with all ERP and related support tickets that are raised.
• Maintain reporting platforms (Power BI / Qlik / Excel refreshable).
• Engage with users and produce reporting dashboards per requirement.
• Understand and assist with all other reporting platforms used.
• System investigation and implementation.
• Gain a good knowledge of all ancillary software utilized by the business and leverage these for reporting and information gathering purposes.
• Investigate user needs and suggest new or existing applications that may ease or automate functions.
• Work on a project management basis to implement and deploy ancillary solutions.
• Produce documentation and version controls for reports to ensure continuity.
• Remain within budgetary guidelines.
• Assist in budgetary processes.
• Maintain a clean and relevant library of usable reports and related documentation.
• Promote and practice the standards and values of the organization.

Desired Experience & Qualifications

• IT or Business-related degree or qualification.
• Experience in reporting and building reports for clients.
• Knowledge of Syspro and the system architecture is an advantage.
• Knowledge of Power BI, Qlikview, Qliksense, and Excel or similar BI tools in creating reports and visualization.
• The ability to collaborate with end users to define metrics and business requirements.
• Intermediate SQL skills and knowledge.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Proficient with Windows-style applications and various software packages specific to the role.
• Strong interpersonal skills and ability to promote positive work relationships.
• Good organization, prioritization, and time management skills.
• Ability to effectively manage multiple demands in a rapidly changing, team-based environment.

Package & Remuneration

R