IT Support Associate, IT Services

Amazon; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce company in Cape Town is seeking an IT Support Associate to assist internal employees with technical issues. The successful candidate will have hands-on experience with PC hardware, software support, and excellent communication skills. This role involves managing IT assets and utilizing a ticketing system for customer requests. A minimum of one year of relevant experience is required. A collaborative and learning-oriented attitude is preferred.

Qualifications

• One or more years’ experience supporting operating systems (Windows, Macintosh or Linux).
• Experience using a ticket system for customer service requests.
• Proficient in English.

Responsibilities

• Support internal employees with PC hardware, software, and internal tools.
• Manage IT asset inventory and prepare hardware for new hires.
• Communicate with customers through an internal ticketing tool.

Skills

Supporting operating systems

PC hardware troubleshooting

Customer service communication

Office applications support

Network troubleshooting

Job description

Job title: IT Support Associate, IT Services

Job Location: Western Cape, Cape Town

Deadline: December 19, 2025

Key job responsibilities

• This role is a technical on-premise position supporting internal employees. This position requires hands‑on experience in supporting PC hardware, software and internal tooling for employees.
• It requires working with an internal ticketing tool to communicate with customers.
• Prepare hardware for new hires joining the company and also manage IT asset inventory.

Basic Qualifications

• One or more years’ experience supporting operating systems (Windows, Macintosh or Linux)
• Experience supporting through various channels (on‑premise)
• Proficiency supporting office productivity applications (Outlook, Word, and Excel)
• Experience using a ticket system for customer service requests
• Experience with PC imaging
• Experience with hardware troubleshooting (Client / Server, Network equipment)
• Proficient in English

Preferred Qualifications

• Knowledge of basic network troubleshooting
• Understanding of the basic concepts of Information Systems security
• Experience providing IT support in a medium to large sized company
• A demonstrated willingness to learn and apply new technology
• Ability to identify and proactively resolve or elevate issues
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