IT Support Analyst : Helpdesk

Isilumko Staffing (JHB); Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global tech innovator is seeking an IT Support Analyst to join its on-site team in Cape Town. The role focuses on providing support to internal users and remote clinicians in the medical industry, ensuring seamless IT operations. Candidates should possess excellent communication skills and be familiar with troubleshooting hardware and software. Competitive salary and opportunities for growth are offered.

Benefits

Competitive salary and benefits

Opportunities for growth and learning

Qualifications

• Proactive customer service champion capable of working independently.
• Familiar with troubleshooting hardware and software issues.
• Comfortable with a 6-day work week including weekends.

Responsibilities

• Serve as the first point of contact for IT support queries.
• Provide technical assistance to internal users and remote clinicians.
• Troubleshoot hardware, software, and workflow-related issues.
• Log and manage support tickets ensuring timely resolution.
• Configure and support end-user computing devices.

Skills

Excellent communication (written and verbal English)

Customer service mindset

Troubleshooting applications and hardware

Familiarity with Office 365

Experience in healthcare IT clinician workflows

Tools

AWS

SQL

Jira

Confluence

Windows Server

Active Directory

Job description

IT Support Analyst : Helpdesk : Articulated l Team Culture

• HL7, PACS / RIS, DICOM standards, Exposure to AWS, SQL, Jira, Confluence

Working Model :

• On-Site : Full Time
• 45 Hour Week l Shifted Schedule Including Weekends
• Medical Industry

A global innovator expanding its footprint into South Africa is seeking tech-savvy, service-oriented IT Support Analysts to join its international team. You’ll support a worldwide network across time zones, ensuring seamless IT operations and outstanding user experience. If you thrive in fast-paced environments and want to grow in the Global Business Services space, this role is for you

What You’ll Be Doing :

• Serve as the first point of contact for IT support queries
• Provide technical assistance to internal users and remote clinicians
• Troubleshoot hardware, software, and workflow-related issues
• Log and manage tickets, ensuring timely resolution
• Configure, deploy, and support end-user computing devices
• Maintain accurate hardware inventory
• Support clinicians with hardware setup and deployment
• Participate in IT projects and continuous improvement initiatives

Who You Are :

Excellent communicator (written and verbal English)

Customer service champion with a proactive mindset

Able to work independently and collaboratively

Experienced in troubleshooting applications and hardware

Familiar with Office 365, Windows Server, Active Directory

Comfortable working a 6-day week (including either Saturday or Sunday)

Bonus Points For :

• Experience in healthcare IT clinician workflows
• Familiarity with HL7, PACS / RIS, D standards
• Exposure to AWS, SQL, Jira, Confluence
• Understanding of ITIL framework and service desk operations

Why You’ll Love It Here :

Join a globally connected, mission-driven team

Work at the intersection of healthcare and technology

Contribute to improving patient outcomes worldwide

Competitive salary and benefits

Opportunities for growth and learning in a dynamic environment

Please communicate your cv :