IT Support Analyst: Helpdesk

Isilumko Staffing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global IT solutions provider is seeking an IT Support Analyst in Cape Town. You'll provide technical assistance and support to users, troubleshoot issues, and maintain hardware inventory. Candidates should be excellent communicators, experienced in IT troubleshooting, and comfortable with a shifted schedule, including weekends. Join a mission-driven team improving patient outcomes worldwide.

Benefits

Competitive salary and benefits

Opportunities for growth and learning

Work at the intersection of healthcare and technology

Qualifications

• Proactive mindset in customer service.
• Ability to work independently and collaboratively.
• Experience in providing technical support.

Responsibilities

• Serve as the first point of contact for IT support queries.
• Provide technical assistance to internal users and remote clinicians.
• Troubleshoot hardware, software, and workflow-related issues.
• Log and manage tickets, ensuring timely resolution.

Skills

Excellent communicator (written and verbal English)

Customer service champion

Experienced in troubleshooting applications and hardware

Familiar with Office 365

Comfortable working a 6-day week

Tools

AWS

SQL

Jira

Confluence

Windows Server

Active Directory

Job description

IT Support Analyst: Helpdesk: Articulated l Team Culture

• HL7, PACS/RIS, DICOM standards, Exposure to AWS, SQL, Jira, Confluence

Working Model:

• On-Site: Full Time
• 45 Hour Week l Shifted Schedule Including Weekends
• Medical Industry

A global innovator expanding its footprint into South Africa is seeking tech-savvy, service-oriented IT Support Analysts to join its international team. You’ll support a worldwide network across time zones, ensuring seamless IT operations and outstanding user experience. If you thrive in fast-paced environments and want to grow in the Global Business Services space, this role is for you

What You’ll Be Doing:

• Serve as the first point of contact for IT support queries
• Provide technical assistance to internal users and remote clinicians
• Troubleshoot hardware, software, and workflow-related issues
• Log and manage tickets, ensuring timely resolution
• Configure, deploy, and support end-user computing devices
• Maintain accurate hardware inventory
• Support clinicians with hardware setup and deployment
• Participate in IT projects and continuous improvement initiatives

Who You Are:

• Excellent communicator (written and verbal English)
• Customer service champion with a proactive mindset
• Able to work independently and collaboratively
• Experienced in troubleshooting applications and hardware
• Familiar with Office 365, Windows Server, Active Directory
• Comfortable working a 6-day week (including either Saturday or Sunday)

Bonus Points For:

• Experience in healthcare IT clinician workflows
• Familiarity with HL7, PACS/RIS, DICOM standards
• Exposure to AWS, SQL, Jira, Confluence
• Understanding of ITIL framework and service desk operations

Why You’ll Love It Here:

• Join a globally connected, mission-driven team
• Work at the intersection of healthcare and technology
• Contribute to improving patient outcomes worldwide
• Competitive salary and benefits
• Opportunities for growth and learning in a dynamic environment

Please communicate your cv:

[e-mail]