IT Support Analyst: AWS l Jira l Confluence l SQL l RIS Standards l Configure l Deploy l DICAM [...]

Isilumko Staffing; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A healthcare IT staffing agency is seeking an IT Support Analyst in Cape Town. In this role, you'll provide technical support, troubleshoot issues, and assist end-users in a fast-paced environment. Strong communication skills and experience with tools like AWS and SQL are essential. The position requires working a full-time, 6-day week including weekends, offering opportunities for growth in the healthcare technology industry.

Benefits

Competitive salary and benefits

Opportunities for growth and learning

Qualifications

• Proactive mindset with excellent customer service skills.
• Able to work independently and collaboratively in a team.
• Comfortable working a 6-day week, including weekends.

Responsibilities

• Serve as the first point of contact for IT support queries.
• Provide technical assistance to internal users and remote clinicians.
• Log and manage tickets, ensuring timely resolution.
• Configure, deploy, and support end-user computing devices.

Skills

Excellent communicator (English)

Customer service champion

Troubleshooting applications and hardware

Familiar with Office 365

Tools

AWS

SQL

Jira

Confluence

Active Directory

Windows Server

Job description

IT Support Analyst: Helpdesk: IT Support Analyst: AWS l Jira l Confluence l SQL l RIS Standards l Configure l Deploy l DICAM l Office 365 l Active Directory l ITIL

Working Model:

• On-Site: Full Time
• 45 Hour Week l Shifted Schedule Including Weekends
• Medical Industry

A global innovator expanding its footprint into South Africa is seeking tech-savvy, service-oriented IT Support Analysts to join its international team. You’ll support a worldwide network across time zones, ensuring seamless IT operations and outstanding user experience. If you thrive in fast-paced environments and want to grow in the Global Business Services space, this role is for you

What You’ll Be Doing:

• Serve as the first point of contact for IT support queries
• Provide technical assistance to internal users and remote clinicians
• Troubleshoot hardware, software, and workflow-related issues
• Log and manage tickets, ensuring timely resolution
• Configure, deploy, and support end-user computing devices
• Maintain accurate hardware inventory
• Support clinicians with hardware setup and deployment
• Participate in IT projects and continuous improvement initiatives

Who You Are:

Excellent communicator (written and verbal English)

Customer service champion with a proactive mindset

Able to work independently and collaboratively

Experienced in troubleshooting applications and hardware

Familiar with Office 365, Windows Server, Active Directory

Comfortable working a 6-day week (including either Saturday or Sunday)

Bonus Points For:

Experience in healthcare IT clinician workflows

Familiarity with HL7, PACS/RIS, DICOM standards

Exposure to AWS, SQL, Jira, Confluence

Understanding of ITIL framework and service desk operations

Why You’ll Love It Here:

Join a globally connected, mission-driven team

Work at the intersection of healthcare and technology

Contribute to improving patient outcomes worldwide

Competitive salary and benefits

Opportunities for growth and learning in a dynamic environment

Please communicate your cv:

[e-mail]