It Support Analyst

Instant Impact Recruitment; Cape Town; On-site; ZAR 300 000 - 350 000; Full time

Job summary

A leading recruitment agency is seeking a skilled 2nd line IT support technician in Cape Town. The ideal candidate will provide remote and desk-side support, manage IT hardware, and ensure compliance with security policies. Strong communication skills and a passion for technology are essential for success. This role offers a flexible benefits package to support your wellbeing and career growth.

Benefits

Medical aid

Enhanced family and carers leave

Paid professional subscriptions

Bonus eligibility

Pension contributions

Flexible working options

Access to global learning academy

Qualifications

• Experience in a 2nd line IT support role within a corporate environment.
• Strong communication skills and a customer-focused approach.
• Passionate about technology and eager to learn.
• Organised, methodical and goal-oriented.
• Able to work independently and think laterally to solve problems.
• Calm under pressure and committed to delivering excellent service.

Responsibilities

• Providing remote and desk-side support to resolve technical issues quickly and effectively.
• Configuring and maintaining laptops including Citrix and Cisco AnyConnect remote access.
• Installing, supporting and troubleshooting core business applications.
• Administering Active Directory and managing mobile devices.
• Managing IT hardware and maintaining stock levels.
• Ensuring compliance with Information Security Policy.
• Supporting Konica Minolta MFD printers and Cisco networking hardware.
• Collaborating with other tech teams to resolve issues.
• Logging and managing calls using Halo ITSM.

Skills

2nd line IT support experience

Strong communication skills

Customer-focused approach

Passionate about technology

Organised and methodical

Ability to work independently

Calm under pressure

Job description

Overview

We're designing something guided by three core principles: excellence, progressive, and human. That means high standards, big challenges, and the support to meet them.

You'll be trusted with meaningful work, backed to grow, and expected to raise the bar – for yourself and the people around you.

We're clear on what great looks like.

Responsibilities

• Providing remote and desk‑side support to resolve technical issues quickly and effectively.
• Configuring and maintaining laptops including Citrix and Cisco AnyConnect remote access.
• Installing, supporting and troubleshooting core business applications such as Windows 11, Office, iManage, Aderant, and Microsoft Teams.
• Administering Active Directory, Microsoft Entra ID, Intune Endpoint Management, and Exchange Support and troubleshooting mobile devices via Microsoft Intune.
• Managing IT hardware, maintaining stock levels, and auditing equipment.
• Ensuring compliance with the Firm's Information Security Policy.
• Supporting Konica Minolta MFD printers and Cisco networking hardware.
• Collaborating with other tech teams to resolve issues and apply system changes.
• Logging and managing calls using Halo ITSM, ensuring high‑quality data entry and service levels.

Qualifications

• Experience in a 2nd line IT support role within a corporate environment.
• Strong communication skills and a customer‑focused approach.
• Passionate about technology and eager to learn.
• Organised, methodical and goal‑oriented.
• Able to work independently and think laterally to solve problems.
• Calm under pressure and committed to delivering excellent service.

Benefits

We offer a flexible benefits package designed to support your wellbeing and career growth, including medical aid, enhanced family and carers leave, paid professional subscriptions, bonus eligibility, pension contributions, flexible working options, and access to our global learning academy.

Instant Impact is working in partnership with Pinsent Masons to recruit for roles in the Cape Town branch office. If you require any additional support or adjustments to help you do this, please let us know.