It Support Administrator

Cartrack; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading SaaS tech company in Gauteng is seeking an IT Support Administrator to provide essential administrative support. The role involves managing user records, handling IT-related reporting, and ensuring data accuracy. The ideal candidate should have experience in IT administration and be proficient in Microsoft Excel. This full-time position is in-person, offering an opportunity to work in a collaborative and innovative environment.

Qualifications

• 1–3 years of experience in an IT administrative or coordination role.
• Experience with data cleaning and validation.
• Familiarity with ticket management systems.

Responsibilities

• Provide administrative support to the IT department.
• Track and update IT assets and licenses.
• Coordinate IT requests and manage support tickets.

Skills

Proficiency in Microsoft Excel

Strong organizational skills

Basic understanding of IT systems

Excellent attention to detail

Strong communication skills

Education

Diploma or Certificate in Information Technology or related field

Tools

Microsoft Excel

Job description

Are you curious, innovative and passionate about IT Hardware and Infrastructure?

Do you take ownership, embrace challenges, and love problem-solving?

We're a world-leading smart mobility SaaS tech company with almost 2,, active users.

Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology. We are looking for an IT Support Administrator who will enable the department and the business to function optimally from an IT Support perspective. Job Purpose : The IT Support Administrator is responsible for providing administrative and coordination support to the IT department.

This includes managing user and asset records, assisting with system documentation, handling IT-related reporting, and ensuring accurate data management and cleaning within Excel.

The role acts as the link between technical teams and business users to ensure smooth IT operations.

Key Responsibilities

• Provide administrative support to the IT department, including maintaining documentation, reports, and user records.
• Track and update IT assets, licenses, and equipment allocations.
• Coordinate IT requests, ensuring tasks are logged, tracked, and closed timeously.
• Prepare and maintain reports and dashboards using Microsoft Excel.
• Perform data cleaning and validation to ensure information accuracy across systems.
• Assist with onboarding and offboarding processes (e.g., user access requests, account setups).
• Maintain system access and permissions logs in compliance with company policies.
• Assist with vendor coordination and IT procurement documentation.
• Support data migration and system update projects through accurate record-keeping and validation.
• Provide basic end-user support (password resets, access requests, etc.) where required.
• Monitor and manage IT support tickets logged by users to ensure timely resolution and accurate categorization.
• Review and clean up ticket data to remove duplicates, correct errors, and ensure all requests are properly documented.

Requirements

• Diploma or Certificate in Information Technology, Information Systems, or a related field.
• 1–3 years of experience in an IT administrative or coordination role.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data cleaning, and formatting).
• Strong organizational and documentation skills.
• Basic understanding of IT systems, software licensing, and asset management.
• Excellent attention to detail and ability to work with large datasets.
• Strong communication skills and ability to liaise effectively with technical and non-technical teams.

Key Competencies

• Analytical and detail-oriented.
• Organized with excellent record-keeping habits.
• Proactive and service-focused.
• Able to prioritize and manage multiple requests for table working with data and reporting tools.

Job Type

Full-timePay : R

Application Questions

Please provide a brief overview of your experience relevant to the IT Support Administrator role. In your response, include the following: A summary of your experience that aligns with the responsibilities outlined in the job specification. A short explanation of why your background and skills make you a suitable fit for this position. A list of specific skills and tools you have experience with that are relevant to the role (e.g., Microsoft Excel, data cleaning, ticket management systems, IT asset tracking, user administration, etc.).

Experience

IT Support Administration : 2 years (Required) Data Cleaning : 2 years (Required) VLookups : 2 years (Required) Work Location : In person