It Support Administrator

Stadio; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading educational institution in Cape Town is seeking an IT Support Administrator to provide technical assistance and support to end-users, ensuring smooth IT operations. The ideal candidate will have experience in IT support, strong communication skills, and a customer-focused approach. This role offers a competitive salary, generous leave, and opportunities for further studies within the institution's group.

Benefits

Competitive salary

Generous leave to support work-life balance

Opportunities for further studies after 1 year of employment

Qualifications

• Proven experience in IT support or a similar role.
• Strong knowledge of Windows operating systems.
• Proficiency in troubleshooting hardware, software, and network issues.

Responsibilities

• Provide technical assistance to end-users via various communication methods.
• Troubleshoot and resolve software, hardware, and network connectivity issues.
• Document all support activities and solutions for future reference.

Skills

Technical assistance and support

Troubleshooting hardware

Troubleshooting software

Excellent communication skills

Customer-focused attitude

Attention to detail

Education

Bachelor's degree or diploma in Information Technology

Tools

Microsoft Teams

Windows operating systems

Job description

The IT Support Administrator will be responsible for providing technical assistance and support to end-users (Stadio Staff and Students), resolving hardware and software issues, and ensuring the smooth operation of our IT systems on our campus(es).

Key Responsibilities

• Provide technical assistance and support to end-users via phone, email, Teams, or in-person.
• Troubleshoot and resolve software, hardware, and network connectivity issues.
• Maintain and monitor telephony hardware and software (Microsoft Teams).
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and configure software applications and operating systems for end-users.
• Collaborate with other IT team members to resolve complex technical issues.
• Manage user accounts, permissions, and access rights in accordance with IT policies.
• Perform routine maintenance and updates on IT systems to ensure optimal performance and security.
• Document all support activities, solutions, and procedures for future reference.
• Provide training and guidance to end-users on IT-related topics and best practices.
• Stay up to date with the latest technologies and IT trends to provide proactive support and recommendations.

Requirements

• Proven experience in IT support or a similar role.
• Bachelor's degree or diploma in Information Technology preferred.
• Strong knowledge of Windows operating systems.
• Proficiency in troubleshooting hardware, software, and network issues.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively in a team environment.
• Customer-focused attitude with a dedication to providing high-quality support.
• Attention to detail.
• Ability to use knowledge base resources to resolve problems.
• Relevant Microsoft certifications are a plus.

Why Join Us?

Purpose-driven vision: Be part of an institution that emphasises operational excellence, inclusivity and widening access to quality higher education.

Purposeful work: Contribute to meaningful transformation initiatives that not only directly supports the organisation's mission and long-term success but also has a meaningful impact on South Africa.

What We Offer

• Competitive salary in line with relevant experience.
• Generous leave to support work-life balance.
• Opportunities to continue your studies at any institution in the group after 1 year of employment.