It Support

Sutherland Global; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology services provider in Johannesburg is seeking an IT Support professional. You'll handle IT issues and maintain infrastructure, requiring a Bachelor’s degree in IT, experience in IT support, and strong troubleshooting skills. The ideal candidate should be flexible to work nights and provide customer-focused support in a dynamic environment.

Qualifications

• Proven experience in IT support or a similar role.
• Strong knowledge of various operating systems including Windows, macOS, and Linux.
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with IT security best practices and data protection protocols.
• Ability to work collaboratively in a diverse team environment.

Responsibilities

• Respond to and resolve IT-related issues and requests.
• Troubleshoot hardware, software, and network problems.
• Install, configure, and maintain systems and applications.
• Provide support through phone, email, and in-person.
• Document technical solutions and maintain an up-to-date knowledge base.

Skills

Problem-solving

Analytical skills

Technical communication

Customer service

Team collaboration

Education

Bachelor's degree in Information Technology or a related field

Tools

JIRA

Confluence

Job description

Company Description

About Sutherland

Artificial Intelligence.

Automation.

Cloud engineering.

Advanced analytics.

For business leaders, these are key factors of success.

For us, they're our core expertise.

We work with iconic brands worldwide.

We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over unique inventions under several patents across AI and other critical technologies.

Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.

We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry.

This unlocks new possibilities, transformative outcomes and enduring relationships.

Unlocking digital performance.

Delivering measurable results.

Job Description

We are seeking an IT Support professional to join our dynamic team in Roodepoort, Johannesburg, South Africa.

You will play a crucial role in maintaining our organization's technology infrastructure and providing exceptional technical assistance to our employees.

• Respond to and resolve IT-related issues and requests from employees in a timely and efficient manner
• Troubleshoot hardware, software, and network problems across various platforms and devices
• Install, configure, and maintain computer systems, software applications, and peripherals
• Provide technical support through various channels, including phone, email, and in-person
• Manage and maintain user accounts, permissions, and access rights
• Collaborate with other IT team members to implement new technologies and improve systems
• Document technical solutions and maintain an up-to-date knowledge base
• Monitor system performance and implement proactive measures to prevent issues
• Assist in the development and implementation of IT policies and procedures
• Stay current with emerging technologies and industry trends to recommend improvements

Qualifications

Bachelor's degree in Information Technology, or a related field

Proven experience in IT support or a similar role

Strong knowledge of various operating systems, including Windows, macOS, and Linux

Proficiency in troubleshooting hardware, software, and network issues

Familiarity with IT security best practices and data protection protocols

Experience with IT management tools such as JIRA, Confluence, or similar systems

Excellent problem-solving and analytical skills

Strong communication abilities, with the capacity to explain technical concepts to non-technical users

Customer-focused mindset with a friendly and patient demeanor

Ability to work collaboratively in a diverse team environment

Flexibility to adapt to changing priorities and technologies

Knowledge of database systems and basic networking concepts

Experience with hardware and software installation and configuration

Additional Information

We are a 24 / 7 operation; the ideal candidate must be willing to work nights, onsite in Roodepoort.

All your information will be kept confidential according to EEO guidelines.