It Support

Signa Opportunity; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions provider in Johannesburg is offering an IT Support Intern position. This role provides hands-on experience in IT functions and support for staff with technical needs. Ideal candidates are unemployed youth aged 18-34 with a relevant qualification and basic IT knowledge. You'll troubleshoot issues, assist with installations, and support cybersecurity tasks in a collaborative environment.

Qualifications

• Unemployed youth aged 18-34 in South Africa.
• Basic understanding of computer hardware and software.
• Experience installing and troubleshooting applications.

Responsibilities

• Respond to user requests and troubleshoot hardware/software issues.
• Install, configure, and repair desktops and laptops.
• Assist with network infrastructure and basic LAN maintenance.

Skills

Troubleshooting hardware/software issues

Installing and configuring desktops and laptops

Basic networking knowledge

Cybersecurity basics

Education

Matric or qualification in IT, Computer Science, or related field

Job description

Overview

The IT Support Intern plays a vital role in ensuring the smooth operation of the organization’s technology systems. The position provides hands‑on experience across various IT functions while supporting staff with day‑to‑day technical needs.

Key Responsibilities

• Respond to user (staff) requests and troubleshoot hardware/software issues.
• Install, configure, and repair desktops, laptops, printers, and medical devices/networks.
• Assist with network infrastructure: switches, routers, cabling, and basic LAN maintenance.
• Support server infrastructure, virtual machines, backup systems, and monitoring performance.
• Prepare user training materials and conduct training sessions for hospital staff on IT systems; document procedures.
• Support hospital‑specific applications (e.g., patient management, electronic health records) and general productivity tools.
• Maintain IT asset inventory and track hardware and software licenses.
• Assist with cybersecurity: update antivirus, perform backups, and enforce security policies.
• Assist with special IT projects, e.g., new system deployments, infrastructure upgrades, digital transformation projects.
• Generate reports on system performance, incidents, resource usage, and support audits.

Minimum Requirements

• South African unemployed youth aged 18‑34.
• Must not have participated in the YES programme before.
• Matric or completed a qualification in Information Technology, Computer Science, Information Systems, Networking/Systems Support, or a related IT field.
• Basic understanding of computer hardware and software.
• Experience installing and troubleshooting applications.
• Knowledge of networking fundamentals (LAN, Wi‑Fi, routers, switches).

Personal Attributes

• Willingness to learn and follow technical instructions.
• Ability to work on-site and assist with physical IT tasks such as setup, cabling, and moving equipment.

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.