IT Support

Tower Group South Africa (PTY) Ltd; Gqeberha; On-site; ZAR 200 000 - 250 000; Full time

Job summary

An automotive manufacturing company is seeking an IT Support candidate in Gqeberha. Responsibilities include setting up new users, diagnosing issues, and providing security training. A National Diploma in IT and 2-3 years of relevant experience are required. The role involves desktop support and ensuring backups are successful. Join a collaborative IT team focused on continuous improvement.

Qualifications

• Grade 12 School Leaving Certificate.
• Minimum of 2-3 years in a similar role.
• Experience with desktop and LAN support.

Responsibilities

• Setup new users and diagnose problems.
• Assist users with IT investment and security training.
• Ensure backups are successful and maintain software licenses.

Skills

Problem-solving

User training

Desktop support

LAN and WAN support

Server administration

Education

National Diploma or Degree in Information Technology

Job description

Our client in the automotive manufacturing industry is seeking a IT Support candidate to join their team based in Port Elizabeth

MINIMUM REQUIREMENTS

• Grade 12 School Leaving Certificate.
• National Diploma or Degree in Information Technology or equivalent
• Minimum of 2-3 years in a similar role

MAIN JOB FUNCTIONS

• Setup new users
• Diagnose and solve user problems
• Assist users in maximising our IT investment such as explaining Mimecast and email options to users
• Provide users security training and awareness in conjunction with system tools
• Ensure users log
• Desktop support
• LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi‑Fi etc. Troubleshoot and log calls with suppliers
• and communicate with head office
• WAN support, be the onsite go‑to person for suppliers to liaise with regarding installations and repairs
• Server administration is minimal in requirement. Following a procedure, adding users, changing passwords, administering disk space and file permissions and assisting users with drive mappings
• Anti‑virus and Windows Updates – these are centrally controlled; however, this post requires the employee to ensure systems are up to date and if not log this with head office and chase to get this completed timeously
• Backups, to ensure all site backups are successful. These are centrally managed but administered locally.
• Power / UPS (and generator where there is one), to ensure core services are running smoothly and report maintenance requirements to keep smooth power feeding existing core equipment at all times
• Software licensing, report unlicensed software and maintain records of any specific local software purchased, such as CAD software.
• Administrative duties will change from time to time.
• Get quotes
• Follow procurement process and follow‑up with suppliers for paperwork and equipment or services
• Assist suppliers where needed
• Work as part of a team of IT support staff nationally
• Assist more junior staff in the region
• Participate in Continuous Improvement drives
• Conduct general IT administration (Filing, records, etc.)