It Support

Guaranteed Prosperity; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading software solutions provider is seeking an IT Support & QA Specialist to provide technical assistance and support to its international user base. This role involves software installations, troubleshooting, and testing new features. The ideal candidate should have 1-2 years of IT support experience, strong communication skills, and a commitment to solving problems proactively. The position is full-time and offers remote work flexibility.

Qualifications

• 1-2 years of experience in IT support or a similar technical role.
• Strong English communication skills, both written and verbal.
• Willingness to provide support outside of standard hours.

Responsibilities

• Assist clients with software installation and initial setup.
• Provide remote support to users, resolving technical issues.
• Test new features and updates, report bugs to the development team.

Skills

IT support

Helpdesk experience

Technical problem-solving

Strong English communication

Detail-oriented

Tools

Windows-based software

Job description

TimeMaker is a well-established business productivity software used by professionals worldwide.

We're looking for a reliable IT Support & QA Specialist to join our team and provide technical assistance to our international user base. This is an IT Support / Helpdesk / Quality Assurance role, ideal for someone with a solid technical understanding, strong communication skills, and a willingness to support clients whenever needed.

You’ll assist with installations, troubleshoot basic issues, and help test new features before they’re released.

What You’ll Do

• Assist clients with software installation and initial setup.
• Provide remote support to users, answering questions and resolving technical issues (Level 1 and 2 IT Support).
• Be available to respond to after‑hours support queries, regardless of day or time, as users may be in various time zones.
• Test new features and updates, report bugs, and share feedback with the development team.
• Help build and maintain a comprehensive knowledge base of common issues and their corresponding solutions.

What We’re Looking For

• 1–2 years of experience in IT support, helpdesk, or a similar client‑facing technical role.
• Comfortable working with Windows‑based software.
• Strong English communication skills (both written and verbal).
• Reliable, detail‑oriented, and proactive in solving problems.
• Willingness to provide support outside of standard hours when needed.
• Ability to work independently and manage tasks remotely.

Working Hours

Standard hours: Monday to Friday, 8 am – 5 pm (SAST). Must be willing to assist with support queries after hours, including weekends or holidays if required.

Job Type: Full‑time, Permanent, Remote. Experience: Helpdesk – 1 year (Required), IT Support – 2 years (Required), Quality Assurance – 1 year (Required).