IT Support

Citra; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A growing construction and engineering company in Cape Town is seeking an experienced IT Support professional. The ideal candidate will have 3+ years of experience providing technical assistance, troubleshooting hardware and software issues, and delivering excellent customer service. This role requires a Diploma in Information Technology and proficiency in Windows and macOS systems. The company has a strict in-office policy and values team collaboration.

Qualifications

• 3+ years of experience in IT support.
• Ability to manage user accounts and permissions.
• Familiar with ticketing systems and remote support tools.

Responsibilities

• Provide first-level technical support to end-users via phone and email.
• Troubleshoot hardware and software issues for desktops and laptops.
• Maintain IT documentation and knowledge bases.

Skills

Troubleshooting hardware and software issues

Excellent communication skills

Customer service orientation

Problem-solving skills

Basic scripting knowledge (e.g., PowerShell)

Education

Diploma in Information Technology or Computer Science

Tools

Jira Service Desk

TeamViewer

Windows

macOS

Job description

Overview

Citra is a rapidly growing, vertically integrated construction, property development, design and engineering company based in Cape Town. Based on our patent-protected advanced building technology and far-reaching concepts for automation in the building industry, we are rapidly expanding our footprint into Europe and the US. The about 100 full-time employees are highly skilled and motivated professionals from diverse backgrounds, including architecture, engineering, property development, realty, construction management, and quantity surveying.

Role

Citra is looking for a highly motivated and customer-focused IT Support professional with 3+ years of experience providing technical assistance and resolving IT issues for end-users. Proven ability to troubleshoot hardware and software problems, maintain IT systems, and deliver excellent customer service. Seeking a challenging role at Citra where I can contribute to a positive and productive work environment.

Qualifications

Diploma in Information Technology, Computer Science, or a related field (preferred). Equivalent practical experience may be considered.

Experience

3+ years of experience in IT support, including:

• Providing first-level technical support to end-users via phone, email, and in person. Troubleshooting hardware and software issues for desktops, laptops, mobile devices, and printers. Installing, configuring, and maintaining operating systems and applications. Managing user accounts and permissions. Maintaining IT documentation and knowledge bases. Experience with ticketing systems and remote support tools. Experience with network troubleshooting (e.g., TCP/IP, DNS, DHCP).

Technical Skills

• Proficiency in Windows and macOS operating systems.
• Familiarity with various software applications (e.g., ACAD Suite, common browsers).
• Knowledge of computer hardware and peripherals.
• Basic understanding of networking concepts and protocols.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk).
• Experience with ticketing systems (e.g., Jira Service Desk, Zendesk).
• Basic scripting knowledge (e.g., PowerShell, Bash) is a plus.

Soft Skills

• Excellent communication (written and verbal) and interpersonal skills.
• Strong customer service orientation and empathy.
• Problem-solving and analytical skills.
• Ability to work effectively under pressure and prioritize tasks.
• Strong organizational and time management skills.
• Patience and a willingness to help others.
• Ability to explain technical concepts to non-technical users.

Certifications (Preferred)

• ITIL Foundation (Beneficial).
• Other relevant certifications based on specific technical skills (e.g., networking, security).

Additional Information

Citra has a strict in-office policy. Our amazing team is looking forward to working with you in person.