IT Site Manager, TTT Korea (Pyongtaek, Chungju)

BorgWarner; Bloemfontein; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading automotive technology company in Bloemfontein seeks an IT Support Manager to oversee IT operations and ensure effective service delivery. The ideal candidate will have over 10 years of IT experience, including 5 in management, and should excel in business relationship management. Responsibilities include managing user devices and project governance, with a strong emphasis on effective communication and problem-solving in a dynamic environment.

Qualifications

• 10 years working in Information Technology including 5 years of management experience.
• Demonstrable experience in a Business Relationship management capacity.
• Good understanding of automotive business processes.

Responsibilities

• Oversee daily IT operations to ensure uptime and local user support.
• Manage the lifecycle of end-user devices, including procurement and support.
• Govern IT project management according to business demands.

Skills

Business analytical skills

Strong interpersonal skills

Project management

Problem solving

Customer management

Education

Bachelor’s degree in Computer Science or related field

Tools

SAP ERP

Power BI

Job description

This position encompasses both management and technical aspects of IT support which will require a broad skillset. It requires the ability to work with the business team and key users, understand business operations, build good relationships, and gather business requirements to convert them into functional specifications for design and development of solutions. The person must continuously improve processes and skills and monitor solutions for issues, supporting notification and resolution. The role bridges internal and external design/implementation teams and works cross-functionally between the business and IT to align design, content, and technology.

KEY ACCOUNTABILITIES

• Oversee daily IT operations to ensure uptime, responsiveness, and local user support, acting as the site lead including coordination, escalation, and communications.
• Supervise and develop Site Technicians to ensure high-quality service and skill development.
• Manage the lifecycle of end-user devices, including procurement, support, and refresh.
• Own and report the site-level IT scorecard, escalate systemic delivery issues, and generate and deliver site-level financial and performance reports.
• Ensure service alignment with plant leadership through ongoing communication.
• Manage the IT budget and request services for IT projects and maintenance for the site to ensure IT costs are managed effectively.
• Meet Plant and Business Unit IT targets, including developing and maintaining forecasts, planning for Cyber Risk and Resiliency remediation.
• Identify opportunities for business operational efficiency and drive specific metrics for cost saving and value realization.
• Collect business requirements and business operation improvements to improve IT service support.
• Govern IT project management according to business demands and create business value to contribute to operations.
• Support activity and communication for key users such as SAP and digitalization with the functional IT team.
• Health & Safety: responsible for completing required safety training, reporting and correcting unsafe practices as appropriate, and complying with safety and health requirements for the position.

EDUCATION / EXPERIENCE (Minimum Qualifications)

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 10 years working in Information Technology including 5 years of management experience.
• Demonstrable experience in a Business Relationship management capacity.
• Business analytical skills with experience, preferably in SAP ERP.
• Experience in digital manufacturing is a plus (IoT, Industry 4.0, RPA, Power BI, AI).
• Strong interpersonal and communication skills to interface with high-level customer representatives.
• Strong customer management skills and ability to understand and translate complex business requirements.
• Good understanding of automotive business processes.
• Experience in systems analysis, problem solving, and designing functional & technical specifications.
• Good English communication skills in speaking and writing.
• Positive attitude for problem solving and ability to work as part of a team.
• Ability to work with middle to senior management and employees at all levels across the organization.
• Ability to prioritize multiple projects, work under tight deadlines, and manage changing priorities.

Key Competencies

• Drive for Results
• Priority Setting
• Functional / Technical Skills
• Process Management
• Interpersonal Savvy
• Listening
• Action Oriented
• Problem Solving
• Informing

Internal Use Only: Salary

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