It Security Technician

City Logistics; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A logistics company in Durban is seeking an IT Security Technician to ensure the integrity of their security systems. The role involves conducting regular security checks using tools like Microsoft Defender and Rapid7, managing server updates and identity management, as well as creating and maintaining documentation for security policies. Candidates should have a tertiary qualification in Information Systems and possess excellent communication skills, patience, and attention to detail to effectively support and interact with users in a fast-paced environment.

Qualifications

• Applicable tertiary qualification in Information Systems.
• Excellent telephone manner and written communication.
• Excellent attention to detail.
• Ability to manage end-user frustrations effectively.
• Ability to follow predefined procedures and escalate when necessary.

Responsibilities

• Conduct general security checks using various tools including Microsoft Defender and FortiCloud.
• Reboot servers after hours and on Sundays.
• Manage N-Able patching and server maintenance.
• Handle identity and access management tasks, including creating VPN accounts.
• Compile security policies and standard operating procedures.

Skills

Communication skills

Attention to detail

Patience

Knowledge of Information Security Governance

Knowledge of Vulnerability and Risk Management

Knowledge of Anti-Virus software

Education

Tertiary qualification in Information Systems

Tools

Microsoft Defender

McAfee

FortiCloud

Rapid7

Microsoft Intune

N-Able Patch Management

Job description

IT Security Technician

We currently have an opportunity for an IT Security Technician.

This position requires a variety of specialised skills and applied patience.

A security technician has a single place to work from; however, is required to support multiple, different, and forever changing environments.

Communication (both verbally and written) needs to be excellent, empathy, and the ability to manage expectations effectively are sought after characteristics.

This function is 'fast paced' and often measured on the ability of an individual to work within a growing team of varied skill sets.

Duties & Responsibilities

• General Security Checks
  • Microsoft Defender to monitor the security of Endpoint and remediate if needed.
  • McAfee database daily report analysed.
  • FortiCloud to monitor traffic coming through our firewall.
  • Review IPS report daily.
  • Microsoft Intune to check device compliance and clean up stale devices on O.
  • Rapid7 to check on vulnerabilities on our servers.
  • Patching and Server Administration: Daily the Rapid7 dashboard is checked for any vulnerabilities which are then patched.
  • These include software updates, registry edits, and the configurations of the servers' settings.
• Server Rebooting Servers are also rebooted after hours throughout the week, and every Sunday the LMS servers are rebooted as they are required to be up during the week.
• N-Able Patch Management Monthly Auto-patching takes place, where monthly Windows updates are pushed to our servers. This includes manually approving updates for each server. Maintenance of the N-Able server is done on a weekly basis, ensuring all our servers are reporting back to the N-Able servers and making sure all client connectors are operational.
• Identity and Access Management Create VPN accounts and domain accounts and issue credentials to the users. Modify or remove user's access or rights on our network. Keep an accurate register of all external users with access to our network; this register is modified on a daily-weekly basis. Creation of accounts on Osirium PAM solution. Assists users with issues regarding access to VPN.
• Documentation Compilation of company security policies and standard operating procedures. Understanding CIS 18 Controls and reporting on.

Desired Experience & Qualification

• Applicable tertiary qualification in Information Systems.
• Excellent telephone manner and written communication.
• Excellent attention to detail.
• Ability to manage end-user frustrations effectively and exercise the patience needed to communicate to end-users who may often be unhappy (without face-to-face interaction).
• Ability to follow predefined procedures and elevate timeously to the Security Manager where required.
• Ability to meet deadlines and complete daily tasks within SLA timeframes.
• Ability to use knowledge base resources to resolve problems.
• Good attitude towards work and colleagues.
• Consistent, prompt delivery of often common or repetitive tasks.
• Punctuality when keeping appointments and awareness of written tone.
• Knowledge of Information Security Governance.
• Knowledge of Vulnerability and Risk Management.
• Information Security and Design.
• Understanding Anti-Virus software and Intrusion Detection Systems.