It Remote Support Technician

Datatech Recruitment; Gauteng; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading recruitment agency in South Africa is looking for a Remote Support Technician in Century City, Cape Town. This role is ideal for someone with over 1 year of IT support experience who enjoys troubleshooting and customer support. Responsibilities include providing 1st and 2nd line support and handling queries via multiple channels. The position requires strong communication skills and a relevant IT qualification. A competitive compensation package and shift-based work are on offer.

Benefits

Medical aid contribution

Competitive annual CTC

Qualifications

• 1+ years' experience in an IT support role.
• Willingness to work shifts as part of a 24/7 team.

Responsibilities

• Provide 1st and 2nd line support across networks, servers, and remote systems.
• Monitor systems and perform routine maintenance.
• Handle support queries via telephone, email, and chat.
• Escalate issues to senior engineers or vendors when required.
• Produce reports and keep records of incidents and resolutions.

Skills

Strong communication skills

Customer-focused mindset

Education

Relevant IT or networking degree/certification

High School (matric)

Job description

Remote Support Technician

Century City, Cape Town – In Office

CTC per annum: R, – R

1+ years' experience

About the role

This is a great opportunity for someone starting out in IT who enjoys troubleshooting and providing customer support.

Key responsibilities

• Provide 1st and 2nd line support across networks, servers, and remote systems.
• Monitor systems and perform routine maintenance.
• Handle support queries via telephone, email, and chat.
• Escalate issues to senior engineers or vendors when required.
• Produce reports and keep records of incidents and resolutions.

Requirements

• 1+ years' experience in an IT support role.
• Relevant IT or networking degree / certification.
• Strong communication skills with a customer-focused mindset.
• Willingness to work shifts as part of a 24 / 7 team.

What’s on offer

• Rk annual CTC
• Medical aid contribution
• Shift-based role, in-office at Century City

Are you willing to work shifts?

Education : High School (matric) (Required) Experience : IT Support (1st & 2nd line) : 3 years (Required) Work Location : In person