It Operations Manager

She Recruits; Johannesburg; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A leading recruitment agency in Johannesburg seeks a Senior IT Coordinator to oversee the organization's IT operations, manage budgets, and implement security protocols. With a minimum of 3-5 years’ experience, the ideal candidate will demonstrate strong leadership and problem-solving skills while collaborating across teams. The role involves travel to African regions, making it essential for candidates to be willing to travel. If you are ready to take on this challenge, apply now!

Qualifications

• Minimum of 3-5 years as a Senior Technician / Desktop Support / IT Coordinator with experience across multiple sites.
• Africa experience is a huge plus.

Responsibilities

• Oversee the daily operation and performance of the IT network infrastructure.
• Develop, manage, and forecast the annual IT budget.
• Implement and maintain cyber security controls and policies.
• Lead execution of IT projects, ensuring delivery on time.
• Assess and evaluate emerging technologies for improvements.
• Serve as an escalation point for complex technical issues.
• Collaborate with internal stakeholders to meet operational requirements.
• Develop and maintain disaster recovery and business continuity plans.
• Monitor SLAs for regional IT contractors.
• Willingness to travel to African regions as required.

Skills

Problem-Solving Skills

Leadership

Project Management

Communication

Education

Relevant degree or diploma in IT or Computer Science

Tools

Networking

Server Management

Cloud Systems

Data Governance

Job description

Qualifications, Skills and Experience

• Minimum of 3-5 years as a Senior Technician / Desktop Support / IT Coordinator with experience across multiple sites.
• Relevant degree or diploma in IT or Computer Science.
• Africa experience is a huge plus.
• Problem‑Solving Skills: thrive on diagnosing and resolving complex issues with a methodical approach.
• Leadership: strong leadership and interpersonal skills to guide teams, manage IT projects, and collaborate with stakeholders across the business.
• Project Management: solid experience planning and executing IT projects, ensuring deadlines are met, and systems upgraded seamlessly.
• Hands‑on experience with networking, server management, cloud systems, and data governance.
• Communication: excellent communication skills to convey technical information clearly and effectively to non‑technical stakeholders.

Key Responsibilities

• Network & Systems Management – oversee the daily operation and performance of the organisation's IT network infrastructure, servers, and core systems, including scheduled maintenance, upgrades, backups, and accurate upkeep of the IT asset register.
• IT Budget Planning & Cost Management – develop, manage, and forecast the annual IT budget, ensuring optimal utilisation of resources while maintaining cost‑efficiency, reliability, and scalability across all technology platforms.
• Information Security & Compliance – implement and maintain rigorous cyber security controls, policies, and procedures to safeguard data integrity and ensure compliance with all relevant standards, legislation, and corporate governance requirements.
• Technology Project Management – lead end‑to‑end execution of IT projects, including new system implementations, infrastructure upgrades, and migration initiatives, ensuring they are delivered on time, within scope, and aligned to business objectives.
• Technology Research & Innovation – continuously assess and evaluate emerging technologies, hardware, software, and solutions to identify opportunities for improvement, innovation, and long‑term value creation.
• Technical Support & Issue Resolution – serve as an escalation point for complex technical issues, apply root‑cause analysis, and implement long‑term, sustainable solutions to minimise downtime.
• Provide support to the wider group regarding IT‑related queries and service requests.
• Cross‑Functional Alignment – collaborate with internal stakeholders across all business units to ensure IT initiatives, solutions, and services meet operational requirements and enable strategic and commercial outcomes.
• Business Continuity & Disaster Recovery – develop, maintain, and periodically test disaster recovery and business continuity plans to ensure resilience and data protection across all operational environments.
• SLA Management – draft, implement, and monitor SLAs for regional IT contractors, ensuring performance standards are met, contractual obligations are fulfilled, and service delivery is consistently maintained.
• Travel Requirements – willingness and ability to travel to African regions for approximately 45 weekdays per month, as required by operational and project demands.

If you are ready to lead the IT charge in an exciting, fast‑moving sector, apply now!