IT Operations Leader: Service Delivery & Continuity

DataFin; Cape Town; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A dynamic Financial Services Group is seeking a Head of IT Operations to oversee IT service delivery, infrastructure management, and technical architecture. The ideal candidate should hold a relevant Degree or Diploma and an ITIL Expert certification, possessing at least 5 years of experience in managing IT teams and operations. This role emphasizes effective collaboration with the business to ensure quality technology services and continuous improvement initiatives.

Qualifications

• Minimum of at least 5 years' experience in managing IT teams, processes, governance and frameworks.
• Significant IT Operations Management experience.

Responsibilities

• Overall ownership, development and management of processes, procedures, and vendors.
• Accountable for the prevention and resolution of IT problems and incidents.
• Deliver changes and releases to the IT environment.
• Constantly monitor and improve performance against Service and Operational Level Agreements.

Skills

Leadership skills

Initiative/Proactivity

Deadline driven

Innovation

Problem Analysis

Teamwork & Partnering

Relationship Building

Education

Relevant Degree or Diploma

ITIL Expert certificate or equivalent

Job description

A dynamic Financial Services Group is seeking a Head of IT Operations to oversee IT service delivery, infrastructure management, and technical architecture. The ideal candidate should hold a relevant Degree or Diploma and an ITIL Expert certification, possessing at least 5 years of experience in managing IT teams and operations. This role emphasizes effective collaboration with the business to ensure quality technology services and continuous improvement initiatives.