IT OPERATIONS AND IT SECURITY MANAGER (6 - 12 months contract)

Pty; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading global investment firm is seeking an IT Operations and Security Manager in Cape Town for a 6–12 months contract. The role requires managing outsourced IT operations, ensuring compliance with regulations, and continuous improvement of services. Ideal candidates will have a degree in Computer Science or Engineering, and 5+ years in IT operations and security. This position offers a hybrid work model and a competitive package based on experience.

Benefits

Highly Competitive Package

Qualifications

• Minimum 5 years experience in IT operations and IT security, preferably in financial services or regulated environments.
• Strong experience with IT governance in outsourced environments.
• Technical competencies in cloud infrastructure, identity and access management.

Responsibilities

• Manage and govern the outsourced IT environment via a Managed Service Provider (MSP).
• Ensure compliance with international regulations including DORA, GDPR and POPIA.
• Drive continuous improvement and optimisation across IT Ops, IT support, and IT security.

Skills

IT operations

IT security

Project management

Analytical skills

Stakeholder management

Education

Degree in Computer Science or Engineering

Tools

Microsoft 365

SharePoint

Job description

Overview

Duties & Responsibilities

IT OPERATIONS AND IT SECURITY MANAGER (6–12 months contract) Cape Town (Western Cape SA) Preferable OR The Netherlands / Ireland / UK (Hybrid)

Highly Competitive Package depending on Qualification and Years of relevant experience

6-12 MONTH CONTRACT

Our client, a global investment firm, is seeking a hands-on IT Operations and Security Manager to own the full IT operations and security domain for their organisation.

You are a strategically-minded technical problem-solver with strong analytical and project management skills, high integrity, work ethic and discretion. You are a self-driven, proactive, delivery-focused professional who collaborates effectively, communicates clearly, and fosters a culture of innovation, accountability and continuous improvement. You will manage and influence stakeholders and drive decision-making at all organisational levels.

Purpose

Main Purpose of the Role : To manage and govern the outsourced IT environment via a Managed Service Provider (MSP), ensure compliance with international regulations (including DORA, GDPR and POPIA) and lead improvement initiatives across IT Operations, Support, Security, Supplier Management and Operational Resilience.

This role is accountable for :

• IT Operations
• IT Support
• IT Security
• Related optimisation initiatives across the function

Key Duties & Responsibilities :

IT Operations (via MSP)

• Own and oversee day-to-day IT operations delivered by the MSP: infrastructure, end-user computing, cloud services, device management, access management and applications.
• Manage service delivery and enforce SLAs and KPIs across performance, incident management, availability and change control.
• Lead regular reviews with the MSP to drive service improvement and cost efficiency.
• Govern access management, endpoint management, asset management and backups.

IT Support

• Ensure high-quality IT support services are available to all staff globally, resolving issues efficiently.
• Monitor and analyse support ticket trends; lead root cause resolution and long-term fixes.
• Champion an excellent end-user experience by collaborating with the MSP and internal stakeholders.

Information Management (across CFM SharePoint environment)

• Governance and Compliance: Define and enforce policies for document retention, access control, and data classification to ensure compliance with internal standards and external regulations (e.g., GDPR, ISO 27001).
• Access and Permissions Management: Oversee RBAC and audit trails to ensure only authorised personnel access sensitive information stored on SharePoint.
• Content Lifecycle Management: Implement structured processes for content creation, approval, archiving and disposal.
• Security Monitoring and Incident Response: Monitor SharePoint activity for anomalies or unauthorised access attempts and coordinate with security teams to investigate and respond to incidents.
• Drive best practices for SharePoint usage and staying up to date.

Information Security (IT Sec)

• Develop and maintain information security policies, standards and awareness training.
• Oversee cyber threat monitoring, patch management and security incident response (via MSP and internal controls).
• Conduct internal security assessments and audits; support external audits.
• Ensure RBAC and secure configuration of systems and tools.
• Be the CISO and DPO for the organisation.

Compliance & Audit

• Ensure IT landscape maintains obligations under legislation and regulations including DORA, GDPR, POPIA.
• Lead IT and IT security audits from preparation to closure.
• Own technical documentation, controls and risk registers relevant to IT and InfoSec.

Optimisation & Projects

• Drive continuous improvement and optimisation across IT Ops, IT support, IT Sec and MSP/ICT vendor services.
• Deliver IT-related projects including tooling improvements, automation, onboarding/offboarding and compliance upgrades.
• Evaluate and implement new solutions in collaboration with stakeholders and the MSP.

Supplier & Vendor Management

• Own relationships with key IT suppliers, especially the MSP.
• Govern contracts, renewals, performance monitoring and vendor risk management.
• Lead IT supplier reviews and service improvement planning.

Qualifications, Skills and Experience

• Degree in Computer Science, Engineering or related field.
• Minimum 5 years experience in IT operations and IT security, preferably in financial services or regulated environments.
• Strong experience with IT governance in outsourced environments (preferably with MSPs).
• Demonstrated audit preparation and execution experience for IT Ops and IT Security.
• Deep familiarity with regulatory frameworks such as DORA, GDPR, POPIA and IT standards (e.g., ISO 27001, ITIL).
• Proven experience managing IT support, cybersecurity operations and third-party vendors.
• Experience with Information Management solutions (e.g., SharePoint), CRM/Deal pipeline (e.g., Deal Cloud), portfolio management (e.g., iLEVEL), and business systems (HR, Finance, payroll).
• Technical competencies: Proficient in Microsoft 365, cloud infrastructure, identity and access management, endpoint protection and security tooling; solid understanding of network, endpoint and SaaS security principles; experience with risk assessments, vulnerability management and DR/BCP planning.
• Preferred Certifications: CISM, CISSP or ISO 27001 Lead Implementer/Auditor; ITIL Foundation (or higher); Prince2 Agile PM or equivalent (advantageous).

How to Apply

To apply for this role, please email an updated and detailed copy of your CV (highlighting relevant skills and experience) to Nicole Spamers and Andrea Jones.

Desired Experience & Qualifications

IT OPERATIONS AND IT SECURITY MANAGER contract. Degree in Computer Science or Engineering. IT operations, IT security, financial services, IT governance, MSPs, DORA, GDPR, POPIA, IT standards ISO 27001, ITIL, IT support, cybersecurity operations, SharePoint, CRM, Deal pipeline, Microsoft 365.

Preferred Experience: Manager

Key Skills: Environment, Fund Management, Cabling, J2EE, Document Control Management

Employment Type: Full-Time

Experience: years

Vacancy: 1