IT Network Engineer

Ambit Connect; Cape Town; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A well-established IT company in Cape Town is seeking a mid-level IT Network Engineer. The role requires at least 3 years of networking experience specifically with Cisco and Mikrotik technologies. A valid driver's license and own vehicle are essential. Responsibilities include managing incidents and customer interactions while ensuring high levels of customer satisfaction. This is a full-time, permanent position based on-site in Cape Town.

Qualifications

• Minimum of 3+ years of Networking experience.
• Must have valid Driver’s License and own vehicle.
• Good practical networking skills required.

Responsibilities

• Logging of Incidents and Service Requests.
• Handling 2nd line support requests.
• Identify and escalate urgent requests.
• Maintain knowledge of supported systems.
• Liaise with various 3rd parties for resolution.

Skills

Networking skills

Communication skills

Troubleshooting skills

Education

N+ qualification or equivalent

Matric (Grade 12)

CCNA

MTCNA or equivalent

Tools

Cisco

Mikrotik

Meraki

Job description

IT Network Engineer job vacancy in Cape Town.

Well established Cape Town based IT company is seeking an experience IT Network Engineer (Cisco / Mikrotik).

This is a mid level Tier 2 position and requires minimum of 3+ years of Networking experience, specifically Cisco / Mikrotik. Ideal candidate preferably has experience working in an IT / ISP or IT relevant environment.

This is a permanent position and based full time at the offices in Cape Town, Western Cape during the week.

The person must have completed their Matric (Grade 12) schooling & have N+ qualification, Cisco, Mikrotik certifications or equivalent. The individual must have their own car and valid drivers.

Experience working with Routers, Switches, SDWAN. Strong networking and communication skills is a requirement for this role.

The individual will be responsible for being the single point of contact for the customer: for all supported applications, configuring and maintaining client infrastructure as well as engaging with 3rd party suppliers. Resolving network issues and taking ownership of all owned incidents from logging to resolution.

If the candidate is not currently living in Western Cape province, then relocation to this province will be for the person’s own cost. Only South African candidate’s will be considered for this position.

Duties and Responsibilities:

• Logging of Incidents and Service Requests, ensuring end to end management and ownership of tickets.
• Handling 2nd line support requests.
• Identify and escale requests requiring urgent attention in order to resolve as quickly as possible.
• Ensuring that an ongoing contribution toward positive customer satisfaction is achieved.
• Liaise with various 3rd parties, internally and externally, toward achieving resolution within SLA.
• Adherence to call lifecycle processes and procedures.
• Maintain adequate knowledge of supported systems to provide high-level support.
• Maintains and consistently demonstrates a general knowledge of service desk guidelines, processes and procedures
• Assist with internal adhoc IT support queries.
• Liaising with the project management team, 3rd line engineers and network engineers on a regular basis.
• Will be part of an after-hours standby rotation cycle.

Minimum Requirements:

• Must have valid Driver’s License and own vehicle
• Must have completed Matric & N+ qualification or equivalent
• CCNA advantageous
• MTCNA or equivalent
• Good practical networking skills
  • IPv4 understanding
  • TCP/IP
  • MTU
  • Network trouble shooting (LAN WAN FW)
  • VLAN understanding
  • SDWAN
• Equipment knowledge (know your way around)
  • Cisco/Meraki
  • Mikrotik
• ADSL troubleshooting
• Wireless troubleshooting
• Email troubleshooting (Client and server side)
• Understanding of DNS including on types of records and troubleshooting.
• Understanding of VoIP
• Ability to organize and prioritize work in an effective manner.
• Ability to work under pressure to meet strict deadlines