IT Manager

CallForce; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading BPO company in Cape Town is seeking an IT Manager to oversee IT operations, ensuring stability and security. Responsibilities include managing infrastructure, leading the IT support team, and ensuring compliance with regulations like POPIA and GDPR. Ideal candidates will have a Bachelor’s Degree in IT, strong experience in management, and knowledge of dialler systems and network infrastructure.

Qualifications

• Minimum 5–7 years’ experience in IT, with at least 3 years in management.
• Experience in BPO, call centre, or telecom environments.
• Proficient in firewalls, VPNs, Windows servers.

Responsibilities

• Manage IT operations and support across regional offices.
• Ensure optimal performance of critical operations systems.
• Coordinate with vendors for regional IT support.

Skills

IT management

Network infrastructure

Strong knowledge of dialler systems

Cybersecurity

Team leadership

Education

Bachelor’s Degree in Information Technology

Tools

CompTIA Network+

CCNA

ITIL Certification

Job description

Overview

IT Manager – Cape Town

Job Purpose

Job Purpose :

The IT Manager is responsible for managing and supporting all IT operations within our Cape Town offices, while supporting the broader national IT team, ensuring the availability, stability, and security of systems in the Cape Town operation. The role focuses on delivering effective IT support for operations, maintaining infrastructure, and ensuring compliance with company standards and regulatory requirements.

Key Responsibilities

• Lead and manage all IT operations within the assigned region, including infrastructure, connectivity, and end-user support.


• Ensure optimal performance and uptime of systems critical to operations (e.g., diallers).


• Oversee the installation, configuration, and maintenance of IT assets including servers, networks, telephony systems, desktops, and security tools.


• Act as the regional escalation point for high-impact incidents and ensure resolution within SLA.


• Coordinate with vendors and service providers to support regional IT needs (e.g., ISPs, telecom providers, hardware suppliers).


• Support new site setups, campaign rollouts, expansions, and relocations within the region.


• Ensure data protection, cybersecurity, and compliance with POPIA, GDPR, and internal IT governance policies.


• Conduct regular IT audits, risk assessments, and disaster recovery drills for regional sites.


• Monitor IT asset inventory and coordinate procurement, deployment, and lifecycle management of equipment in the region.


• Lead, coach, and develop the IT support team, ensuring high levels of service delivery and professionalism.

Minimum Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related field


• Minimum 5–7 years’ experience in IT, with at least 3 years in a management role


• Experience in BPO, call centre, or telecom environments is essential


• Strong knowledge of dialler system functionality and management


• Proficient in network infrastructure, firewalls, VPNs, Windows / servers

Preferred Certifications

• CompTIA Network+ / Security+


• CCNA or similar networking certifications


• ITIL certification

Email cv : [e-mail]