Job title : IT Infrastructure Manager | Waterfall, Midrand, Gauteng
Job Location : Gauteng, Johannesburg
Deadline : October 25, 2025
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Responsibilities
- Infrastructure Strategy & Planning
- Develop and maintain PSG’s infrastructure roadmap aligned with business goals.
- Lead infrastructure projects including upgrades, migrations, and capacity planning.
- Evaluate and recommend new technologies and solutions to improve efficiency and resilience.
- Hybrid Environment Management
- Oversee the management of Windows and Linux servers, Microsoft Azure, and on-premises data centres.
- Ensure seamless integration between cloud and on-prem environments.
- Manage virtualization platforms, storage systems, and backup solutions.
- Network & Connectivity Oversight
- Manage core network infrastructure including HP / Aruba switches, firewalls, and WAN / LAN connectivity.
- Ensure network performance, security, and redundancy across PSG locations.
- Collaborate with the Firewall Engineer and Security teams on perimeter and internal network controls.
- Landscape Documentation
- Maintain comprehensive infrastructure landscape documentation, including topology diagrams, system dependencies, and configuration records.
- Ensure documentation is up-to-date and accessible for audits, troubleshooting, and planning.
- Align documentation with CMDB standards and change management processes.
- Desktop Computers
- Oversee procurement of desktop computers, monitors and peripherals.
- Manage the lifecycle of desktop hardware including deployment, maintenance, upgrades, and decommissioning.
- Maintain an accurate inventory of desktop assets, including tracking usage and replenishment.
- Coordinate with vendors and suppliers for warranty claims, replacements, and service agreements.
- Implement standards and policies for desktop configurations and user access.
- Monitor performance and usage trends to inform future procurement and support strategies.
- Security & Compliance
- Ensure infrastructure compliance with PSG’s security policies and regulatory requirements (POPIA, GDPR, FSCA, Joint Security Standard).
- Support patching, firmware updates, and vulnerability remediation.
- Collaborate with the Information Security Manager on risk mitigation and audit readiness.
- Monitoring, Maintenance & Lifecycle Management
- Oversee infrastructure monitoring, alerting, and performance tuning.
- Plan and execute hardware replacements, firmware updates, and preventative maintenance.
- Maintain accurate asset records in the Configuration Management Database (CMDB).
- Incident & Change Management
- Manage infrastructure-related incidents and service requests via JIRA Service Management.
- Participate in change advisory board (CAB) meetings and ensure proper documentation and testing of changes.
- Lead root cause analysis and post-incident reviews.
- IT Continuity Responsibilities
- Develop and maintain PSG’s IT Continuity Plan, ensuring alignment with business continuity and disaster recovery strategies.
- Identify critical infrastructure components and ensure redundancy and failover capabilities.
- Conduct regular continuity testing, including backup restoration, failover simulations, and recovery drills.
- Collaborate with business units to define RTOs and RPOs for key systems.
- Ensure continuity documentation is integrated with landscape and operational documentation.
- Cloud Integration and DevOps
- Design and manage CI / CD pipelines for infrastructure deployments.
- Utilize JIRA DevOps tools to track deployments, automation tasks, and issue resolution.
- Collaborate with development teams to integrate infrastructure with application delivery workflows.
- Implement cloud-native monitoring and alerting solutions.
- Infrastructure as Code (IaC)
- Use Terraform, ARM templates, and Bicep for infrastructure provisioning and automation.
- Automate deployment and configuration across hybrid environments.
- Integrate IaC into CI / CD pipelines for consistent and repeatable infrastructure delivery.
- Maintain version control and documentation of infrastructure definitions.
- Internet Connectivity
- Oversee PSG’s internet services, ensuring high availability and performance.
- Coordinate with service providers for connectivity issues and upgrades.
- Monitor bandwidth usage and implement optimization strategies.
- Audio Visual
- Manage AV systems for hybrid meetings and collaboration spaces.
- Ensure proper functioning and support for video conferencing equipment.
- Coordinate AV setups for internal and external events.
- Telephony
- Administer VoIP systems and mobile communication platforms.
- Integrate telephony services with Microsoft Teams and other collaboration tools.
- Monitor and maintain telephony infrastructure for reliability and cost-efficiency.
- Financial Management
- Compile and manage departmental budgets for IT infrastructure.
- Approve vendor and service provider invoices related to infrastructure operations.
- Track and report on infrastructure spend, ensuring alignment with financial forecasts.
- Team Leadership & Vendor Management
- Lead and mentor infrastructure engineers and support staff.
- Manage vendor relationships, contracts, and SLAs for infrastructure services and hardware.
- Coordinate with service providers for installations, maintenance, and escalations.
- Operational Reporting
- Produce regular reports on infrastructure health, capacity, performance, and risk posture.
- Present insights and recommendations to IT leadership and governance committees.
- Minimum requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 8+ years of IT infrastructure experience, with 5+ years in a leadership role.
- Certifications : Microsoft Certified : Azure Solutions Architect or Administrator, Aruba Certified Switching Professional, Red Hat or Linux equivalent.
- Strong knowledge of HP servers, SAN storage, Windows / Linux OS, and SQL Server.
- Experience with hybrid cloud environments and Azure services.
- Experience in designing and executing IT continuity and disaster recovery plans, including conducting DR drills and ensuring alignment with business continuity frameworks.
- Familiarity with scripting (PowerShell, Bash) and automation tools.
- Experience in the following technologies and concepts
- Microsoft 365 and SharePoint Online
- HP Synergy / Server Blade Infrastructure
- Storage Technologies – Preferable HPE and Fibre Channel
- Hyper-V and Hyper-V Clusters
- Failover Clusters for MS SQL Server
- IP Telephony
- Proficiency with various operating systems, windows, linux etc
- LAN / WAN / VPN Technology
- In-depth understanding of TCP / IP and internetworking with heterogeneous technologies
- Familiarity with DevOps practices and tools (e.g., CI / CD pipelines, Docker, Kubernetes).
- Understanding of scripting and programming languages, including but not limited to PowerShell, Python, Perl, Bash, Java, PHP, etc.
- Technical documentation
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