IT Helpdesk Support

HR Genie; Randburg; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading IT support company is seeking an experienced IT Helpdesk Support (Dr Fix) to provide on-site support in Randburg. The ideal candidate should have solid skills in desktop support, networking, and server maintenance with relevant certifications. This role offers a hands-on opportunity to enhance your technical skills while ensuring excellent client service and support for a key client.

Qualifications

• 3-5 years experience in ICT support, ideally in an on-site or client-facing role.
• Strong working knowledge of Fortinet / Fortigate technologies.
• Proficiency in desktop support and basic server management.

Responsibilities

• Provide on-site support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues in a Windows environment.
• Maintain and troubleshoot LAN / WAN infrastructure.

Skills

Desktop support

Networking

Server maintenance

Problem-solving

Communication

Education

A+ certification

N+ certification

Security+ certification

Tools

Fortinet / Fortigate

Microsoft 365

Azure AD

Job description

Note: This role is with Intellicomms, a Fedgroup partner company

Were looking for a reliable and experienced IT Helpdesk Support (Dr Fix) with strong ICT knowledge to support a key client on-site in Randburg. This is a hands‑on role suited to someone slightly more senior, with solid skills in desktop support, networking, and server maintenance.

About the Role

Intellicomms is looking for a hands‑on, knowledgeable, and reliable IT Helpdesk Support (Dr Fix) with strong ICT industry experience to provide on‑site support to one of our key clients based in Parktown. This role is ideal for someone slightly more senior, with a solid background in desktop support, server maintenance, networking, and a broad understanding of ICT environments.

Key Responsibilities

• Provide on‑site support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware and software issues in a Windows environment
• Assist with basic server management, monitoring, and patching
• Maintain and troubleshoot LAN / WAN infrastructure, wireless networks, and VPN configurations
• Provide support for Fortinet / Fortigate firewalls and other network‑related issues
• Offer first‑line support for Microsoft 365, Azure AD, and other cloud‑based systems
• Monitor system performance and security alerts; escalate complex issues where needed
• Support ICT infrastructure planning and implementation for the client environment
• Log and manage support tickets accurately; follow through to resolution
• Liaise with third‑party vendors and service providers for support and procurement
• Ensure high uptime, effective issue resolution, and excellent client service
• Document systems, procedures, and changes according to IT best practices

Minimum Requirements

• A+ and N+ certifications (essential)
• Security+ certification (advantageous)
• 35 years experience in ICT support, ideally in an on‑site or client‑facing role
• Strong working knowledge of Fortinet / Fortigate technologies (essential)
• Proficiency in desktop support and basic server management
• Broad understanding of IT infrastructure, including networking, cloud services, cybersecurity, and end‑user computing
• Strong problem‑solving ability and ability to work independently under pressure
• Excellent communication skills with a customer‑focused attitude

Advantageous

• Experience in Microsoft Server environments
• Familiarity with ITIL or other IT service management frameworks
• Knowledge of backup solutions, remote access, and structured cabling
• Experience supporting ICT compliance and security protocols