It Helpdesk Specialist - Remote Desktop Support

Tych Business Solutions; Mbombela; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech support company is seeking a Service Desk Agent to be the first point of contact for technical support. This role involves responding to queries, diagnosing issues, and managing service requests to ensure high levels of customer satisfaction. With at least 3 years of experience in a service desk role and a solid understanding of ITIL methodologies, you will have the opportunity for remote support and cross-regional collaboration.

Qualifications

• At least 3 years of experience in a service desk role.
• Understanding of ITIL methodologies.
• Ability to handle technical queries.

Responsibilities

• Be the first point of contact for technical support.
• Respond to queries and diagnose issues.
• Manage service requests and ensure customer satisfaction.

Skills

Customer service skills

Problem-solving

ITIL methodologies

Job description

A leading tech support company in Cape Town is looking for a Service Desk Agent to serve as the first point of contact for technical support.

You will respond to queries, diagnose issues, and manage service requests while ensuring high levels of customer satisfaction.

Candidates should have at least 3 years of experience in a service desk role and a good understanding of ITIL methodologies.

The position provides an opportunity for remote support and cross-regional collaboration.