IT Helpdesk Officer – Information Technology - Johannesburg, South Africa

Bowmans; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading law firm in Johannesburg seeks an IT Helpdesk Officer to provide support on hardware, software, and audiovisual queries. The ideal candidate has a Senior Certificate, CompTIA A+ N+, and 3-4 years of relevant experience. You will monitor help desk calls, assist users, and ensure efficient IT operations. Strong communication and client service skills are essential for success in this role.

Qualifications

• 3-4 years with a good understanding of computer hardware and software, especially Windows and Microsoft Office.

Responsibilities

• Provide support to employees on hardware and software issues.
• Monitor help desk calls and ensure timely resolutions.
• Set up audiovisual equipment for events.

Skills

Good written and verbal communication skills

Effective client service orientation

Ability to communicate technical information to non-technical people

Analytical Thinking

Client Focus

Problem-solving

Education

Senior Certificate

CompTIA A+ N+

Job description

Job title : IT Helpdesk Officer – Information Technology - Johannesburg, South Africa

Job Location : Gauteng, Johannesburg

Deadline : November 06, 2025

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Purpose

Provide timely and efficient support to the employees of the Firm on hardware, software, audio / visual events, and special IT-related requests.

Experience and Qualifications

• Senior Certificate essential
• CompTIA A+ N+ essential
• 3-4 years with a good understanding of computer hardware and software (windows based operating systems and Microsoft Office applications).
• Good written and verbal communication skills
• Effective client service orientation
• Ability to communicate technical information to non-technical people.

Key Accountabilities

User Support

• Monitor all incoming help desk calls
• Encourage all calls to be logged
• Attend to all calls timeously and professionally
• Escalate queries where necessary
• For escalated queries, keep the user updated on the progress

Prepare for audiovisual events

• Obtain details for the event
• Liaise with the user to determine any special requirement
• Set up the boardroom before the event
• Ensure equipment is fully functional
• Decommission room and collect equipment when the event is over

Repair and Maintain

• Conduct repairs timeously on both hardware and software
• Log a call with the supplier if repairs cannot be done in-house.
• Supply loan equipment to users where appropriate.
• Ensure audio-visual facilities are in working order on a daily basis
• Maintain all IT equipment on a regular basis e.g. printers, fax machines, copiers

Data Center

• Ensure tape backups are done daily
• Ensure no warning alerts
• Ensure the server room environment is optimal

IT Projects

• Contribute to IT projects as required

Inventory

• Maintain adequate levels of IT stock. This includes both consumables and hardware
• Report hardware levels to the Help Desk Team Leader / IT Manager

User Moves

• Re-connect desktop / laptop, phone and printer
• Update systems where relevant

Install software for users

• Receive requests for software from the user
• Install software for the user
• Train user on how to use software

Relationship Building

• Develop and maintain relationships with levels of staff as a trusted IT resource.
• Maintain strong working relationships with and have open and transparent communication between all members of the IT team

Competencies

• Analytical Thinking
• Client Focus
• Initiative
• Interactive communication
• Problem-solving
• Resilience
• Teamwork
• Using Information Technology
• Planning and Organizing
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