It Helpdesk First Line Support - Fixed Term Contract

Cbreexcellerate; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading commercial real estate services company in Johannesburg is seeking an IT Helpdesk First Line Support on a fixed-term contract. The role involves providing first-line remote support, answering helpdesk calls, and logging issues. Candidates should have 2-3 years' experience in IT support, excellent communication skills, and a customer-focused attitude.

Qualifications

• Experience answering phones and providing 1st line remote support.
• General understanding of IT helpdesk operations.

Responsibilities

• Answer helpdesk phone calls.
• Log calls and assign to appropriate personnel.
• Provide first line support for IT issues.

Skills

Excellent verbal communication in English

Attention to detail

Organized

Customer focused

Ability to translate clients' problems

Education

2-3 years' experience on an IT helpdesk

Job description

Overview

IT Helpdesk First Line Support - Fixed Term Contract
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa, and even globally depending on their portfolio.

Responsibilities

• Answer helpdesk phone calls
• Log calls
• Assign calls
• Consolidate calls

Experience & Education

2-3 years' experience of working on an IT helpdesk, answering phones, logging and reassigning calls and providing 1st line remote support.

Skills & Competencies

Communication skills: Excellent verbal communication in English, Attention to detail, Organized, Friendly / People’s Person, Calm under pressure, Customer focused Knowledge Required.

General understanding of IT helpdesk operation, and broad understanding of IT support Ability to translate clients' problems into detailed logged calls Remote support, assisting staff with first line issues, printing, logging on etc.

Other Details

Seniority level: Not Applicable
Employment type: Contract
Job function: Information Technology
Job ID: #J-