IT Graduate

Smith & Nephew; Sandton; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A global medical technology company is looking for an IT Graduate in Gauteng. The role involves troubleshooting desktop systems and working with a diverse IT team. Candidates should have a degree or diploma in Information Technology, CompTIA A+ & N+ certifications, and strong customer service skills. The company offers a supportive environment with flexible vacation and well-being programs.

Benefits

Flexible vacation and time off

Paid holidays and volunteer hours

Medical aid and wellness program

Hands-on training and mentorship

Qualifications

• Perform day-to-day tracking of Desktop operations to ensure policies are followed.
• Configuration, imaging, testing, diagnosis, and troubleshooting of hardware and software.
• Suggest hardware and software solutions adhering to department standards.

Responsibilities

• Collaborate with IT team for support with desktop systems.
• Assist with configuration and troubleshooting issues in a heterogeneous environment.

Skills

Strong customer service skills

Hardware and software troubleshooting

Establishing actions to ensure efficiency

Collaborative relationship development

Education

Degree or National Diploma in Information Technology

Certification in CompTIA A+ & N+

Microsoft Certifications

Job description

IT Graduate – Gauteng

Life Unlimited.

At Smith+Nap, we design and manufacture technology that takes the limits off living.

We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally, and supporting this takes a huge effort.

What will you be doing?

The role forms part of the IT Division and in this internship, you will collaborate directly with the team to provide support with configuration and troubleshooting desktop systems and workstations as well as assisting with other issues in a heterogeneous environment.

What will you need to be successful?

• Perform day-to-day tracking of the Desktop operations to ensure that policies and procedures are being followed.
• Configuration, imaging, testing, diagnosis and troubleshooting of hardware and software equipment. Hardware may include laptops, desktops, PDA's, mobile phones and external hard drives.
• The ability to suggest hardware and software solutions or alternatives while adhering to the department standards, policies, and procedures.
• The ability to establish courses of action for self and others to ensure work is completed efficiently.
• Strong customer services skills
• The ability to develop collaborative relationships to facilitate the accomplishment of work goals.

Successful candidates would need the following:

• Degree or National Diploma in Information Technology
• Certification in CompTIA A+ & N+
• Microsoft Certifications would be an advantage.
• Valid Driver’s License

You. Unlimited.

165 years of pioneering innovation requires a relentless focus on what’s next. We’re focused on you. You’re what’s next...

• Inclusion, Belonging and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Medical Aid and an Employee Wellness Programme and much more.
• Training: Hands-On, Team-Customised, Mentorship.

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