It General Administrator

Tts - Top Talent Solutions; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading talent solutions provider in South Africa seeks an IT support specialist to deliver administrative support and troubleshoot customer solutions. The successful candidate will have 1 to 2 years' experience in IT Service Desk roles and strong communication skills. A matric certificate and relevant qualifications are essential, while knowledge of AI tools is a plus. The position offers a market-related salary.

Qualifications

• 1 to 2 years' experience in first-line support, preferably in an IT Service Desk environment.
• Experience in a Technical Support or Customer Service role will also be considered.
• Understanding of information security practices.

Responsibilities

• Provide administrative support to IT and Product functions.
• Use a cloud-based platform for customer solutions and troubleshooting.
• Perform IT Service Desk activities and data manipulation in Excel.
• Ensure IT services are delivered within SLA.
• Communicate effectively with technical and non-technical audiences.
• Participate in continuous system improvement initiatives.

Skills

Administrative support

Customer service

Problem resolution

Communication skills

Attention to detail

Flexibility

Education

Matric / Grade 12

Relevant tertiary qualification or diploma

Tools

Microsoft desktop applications

Web browsers

AI tools

Job description

Work Location

Monument Park, Pretoria.

Work Responsibilities

• Provide administrative support to the IT and Product function.
• Use an in-house developed cloud-based platform to configure customer solutions and assist with troubleshooting and problem resolution for internal and external customers.
• Perform IT Service Desk activities, including data cleaning and manipulation in Excel.
• Ensure that IT services are delivered within the agreed SLA, according to the agreed processes and in a professional and customer‑focused manner; assist with IT support requests up to completion and provide feedback to customers or escalation of complex problems to relevant IT team members.
• Communicate effectively with a wide variety of technical and non‑technical audiences / customers, both internally and externally; work with geographically dispersed project members to meet success criteria and detect and flag trends to ensure problems are resolved with minimum impact.
• Participate in continuous system improvement initiatives to improve the performance of the system.

Personal Attributes

• Ability to learn and apply new concepts quickly.
• Attention to detail.
• Service‑oriented mindset.
• Flexible approach to work and effective troubleshooting.
• Resilient and able to work under pressure.
• Responsible and able to work proactively with little direct supervision.
• Ability to work independently as well as in a team.
• Excellent verbal and written communication skills.
• Positive attitude and highly motivated.

Minimum requirements

Matric / Grade 12; relevant tertiary qualification / diploma or equivalent experience in an IT environment; advanced proficiency in Microsoft desktop applications and web browsers; 1 to 2 years' experience working in first‑line support, preferably in an IT Service Desk environment.

Experience in a Technical Support or Customer Service role will also be considered; understanding of information security practices; English proficiency essential; being bilingual (English and Afrikaans) would be beneficial; familiarity with AI tools is advantageous.

Other Requirements

• South African citizen.
• Driver's licence.
• Own vehicle.
• Market related salary.
• Closing date: 20 October.