IT End-user Support Technician

SRK Consulting South Africa; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading consulting firm in South Africa is seeking a skilled IT Support Technician with a focus on M365 products and Linux support. The ideal candidate will have at least 5 years of experience in IT support, excellent technical skills, and the ability to thrive in a customer-focused environment. The company offers competitive salaries and a range of employee benefits.

Benefits

Performance bonuses

Share options

Employee development opportunities

Qualifications

• At least 5 years of IT support experience.
• Customer-focused with strong technical skills.

Responsibilities

• Configure, deploy, maintain, troubleshoot, and support hardware.
• Install operating systems and M365 software per standards.
• Document procedures, settings, and installation sequences.
• Offer telephonic support to users.

Skills

IT Support Experience using M365 products

Excellent Windows 11 support skills

Knowledge of TCP / IP and Network support

Basic security support understanding

Working knowledge of Linux

Education

A+ certification

N+ certification

Additional Microsoft certifications

Job description

Experience

At least 5 years IT Support Experience using M365 products and SharePoint. Customer Focused. Excellent Windows 11 support skills. Knowledge of TCP / IP and Network support. Must have a good understanding of basic security support. A working knowledge of Linux.

Certifications

• A+
• N+
• Additional Microsoft certifications will be an advantage

Duties and Responsibilities

Hardware

• Configure, deploy, maintain, troubleshoot, and support existing computer workstations, laptops, printers, mobile devices, phones and other equipment
• Replace faulty hardware
• Configuration of new hardware
• General Hardware Support

Software

• Install Operating systems as per SRK standards
• Install M365 Software
• Assist in the Installation of technical software as required by various departments
• Configuring, support and updating of installed software
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems
• Support Linux operating systems use for modelling.
• General Software support

Networking

• Connecting PCs into AD
• Printer installation on PCs
• Making up of network cables
• Supporting LAN and Wi-Fi network issues when they arise

General

• Close out call logs timeously and efficiently
• Telephonic support to users
• Document procedures, configurations, settings, installation sequences and back-out instructions
• Flexibility Be willing to take on a new position at the company or accept additional responsibilities when asked
• Ensure desktop computers connect seamlessly with associated systems, file servers, email services, computer conferencing systems, application servers and administrative systems
• Travel to regional offices to carry out maintenance when required
• Assist with 3D printing requirements

Backup & restores

• Loading of tapes in Illovo backup units when required by the Networks team

Salary

Market related with Company Benefits.

Rewards

We believe that people are our major asset. Our ability to attract and retain highly motivated employees is largely dependent on the opportunities that we provide for individuals to satisfy their personal goals within the framework of the organisation. In order to achieve these objectives, we aim to :

• Pay above-average packages for good performance and monitor the remuneration structure in each relevant market so that we dont fall behind;
• Accommodate individual preferences for work assignments and schedules as far as possible;
• Support an open-door policy. Where employees feel they have difficulty in discussing concerns with their seniors, they have direct access to any Partner, Member of the Human Resources Committee or the Human Resources Manager and ultimately the Managing Director.

We believe that a high-quality organisation relies on high quality employees in all posts and at all levels.

Upon becoming a permanent member of staff, the Company will endeavour to pay an annual performance bonus to each permanent employee as a reward for individual / financial performance. The Company reserves the right to pay an interim bonus during the year, normally in December. This forms part of the annual bonus.

The Company is an employee-owned Company. In line with the Company policy, an offer of available shares is made each year and employees are encouraged to invest in their Company. Partners consider the views of shareholders on the admission of new employees as shareholders.