IT Desktop Support Technician Retail (Cape Town)

Corporate Placements; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking an IT Desktop Support Technician in Cape Town. You will provide desktop support for users, manage desk tickets, and troubleshoot issues. The role requires at least 5 years of hands-on experience and knowledge of Windows OS and server. This full-time position demands flexibility for after-hours support.

Qualifications

• At least 5 years hands-on experience in desktop support and service desk environments.
• Strong knowledge of Windows OS (2010-2011) and Windows Server (2012-2022).
• Experience with backup software and hardware troubleshooting.
• Basic understanding of networks, Citrix, and cabling.
• Excellent troubleshooting, communication, and customer service skills.
• Flexibility to provide after-hours and remote support when required.

Responsibilities

• Provide desktop support for users including hardware, software, and operating systems.
• Manage desk tickets and monitor store level backups.
• Record and track issues, liaise with all staff.

Skills

Change Management

API

ABAP

Facility Management

Games

Claims

Education

Grade 12

A+, N+, or MCDST certificates

Tools

Windows OS

Windows Server

Veeam

Job description

Duties & Responsibilities

Our client in the retail industry is seeking an IT Desktop Support Technician to join their team. You will be responsible for providing desktop support for users including hardware software pr inters cabling and operating systems managing desk tickets etc monitor and troubleshoot store level backups record and track liaise with all staff.

Desired Experience & Qualification

Must have :

Grade 12 plus certifications such as A N or MCDST (or working toward them).

• At least 5 years hands-on experience in desktop support and service desk environments.
• Strong knowledge of Windows OS (201011) and Windows Server (201222).
• Experience with backup software (Veeam) remote support and hardware troubleshooting.
• Basic understanding of networks Citrix and cabling.
• Excellent troubleshooting communication and customer service skills.
• Flexibility to provide after-hours and remote support when required.

Interested and meet the about requirement then email your CV to

Please note only shortlisted applicants will be contacted. Should you not receive communication from us within two weeks of submission then unfortunately your application has been unsuccessful. We will store your details on our database for any other suitable positions. Should you not wish us to keep your details for future opportunities please advise us in writing and your application will be deleted from our records.

Key Skills

• Change Management
• API
• ABAP
• Facility Management
• Games
• Claims

Employment Type: Full-Time

Experience: years

Vacancy: 1