IT Desktop Support Technician

Future Careers; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment firm is seeking an experienced IT Desktop Support Technician for a fast-paced retail environment in Cape Town. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-focused approach. Responsibilities include providing desktop support for hardware and software, managing service desk tickets, and monitoring backups. Candidates should have a Grade 12 qualification and relevant IT certifications along with at least 5 years of experience in a similar role.

Qualifications

• Minimum 5 years’ hands-on experience in desktop support or service desk environments.
• Strong knowledge of Windows OS and server environments.
• Excellent troubleshooting skills.

Responsibilities

• Provide desktop support for users, including hardware and software issues.
• Log, track, and resolve service desk tickets efficiently.
• Monitor and troubleshoot store-level backups.

Skills

Technical skills

Problem-solving abilities

Customer-focused approach

Education

Grade 12 (Matric)

IT certifications (A+, N+, MCDST)

Tools

Windows OS

Windows Server

Backup software (Veeam)

Job description

SUMMARY:

Future Careers is seeking an experienced IT Desktop Support Technician to join a fast-paced retail environment based in Wynberg.

POSITION INFO:

The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused approach to supporting both store and head office staff. This role requires hands‑on experience, reliability, and the ability to work effectively under pressure in a dynamic retail setting.

Job Description : Technical Support

• Provide desktop support for users, including hardware, software, printers, cabling, and operating systems
• Diagnose and resolve issues related to Windows OS, applications, and store systems

Service Desk Management

• Log, track, and resolve service desk tickets
• Escalate technical issues when necessary
• Provide regular feedback and updates to users on ticket progress

Backup & System Monitoring

• Monitor and troubleshoot store-level backups
• Escalate backup failures or risks to the relevant support teams
• Restore system connectivity during store or system outages

Asset & Inventory Management

• Record, track, and manage all IT assets
• Ensure compliance with IT asset policies for allocation, transfer, and disposal

Stakeholder Interaction

• Liaise professionally with staff at all levels
• Maintain strong working relationships with store teams and head office staff
• Ensure all issues are resolved within SLA timelines

Requirements

• Grade 12 (Matric)
• IT certifications such as A+, N+, or MCDST (or currently working toward them)
• Minimum 5 years’ hands‑on experience in desktop support or service desk environments

Strong knowledge of

• Windows OS (2010-11)
• Windows Server (2012-2022)

Experience with

• Backup software (Veeam)
• Remote support tools
• Hardware troubleshooting
• Basic understanding of Networking principles
• Citrix
• Cabling

Cabling

• Excellent troubleshooting, communication, and customer service skills
• Flexibility to provide after-hours and remote support when required.