IT Desktop Support Engineer

RightStaff Employment Solutions; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A South African employment agency is seeking a Mid-level IT Desktop Support Engineer in Johannesburg. The role involves installing, configuring, and supporting both desktop and server systems, alongside troubleshooting and helping customers through remote and in-person channels. Candidates should have a Matriculation certificate and relevant IT qualifications with at least 5 years of experience.

Benefits

Medical aid (50% paid by company)

Company provided laptop

Overtime pay in the form of commission

Qualifications

• At least 5 years of concurrent IT work experience.
• Minimum 2 years of server support and maintenance experience.
• Must have own transport and ability to work after hours.

Responsibilities

• Install, configure, and support Microsoft desktop and server OS.
• Respond to and resolve support calls at customer sites.
• Assist with management of the support team.

Skills

Excellent understanding of Windows Event logs

Knowledge of backup solutions

Experience with remote support applications

Working knowledge of Active Directory administration

Experience with server maintenance

Excellent knowledge of hardware components

Good knowledge of TCPIP networking

Analytical thinking

Excellent communication skills

Education

Matriculation certificate

International MCSE or MCSA

Tools

SCCM

Windows Server 2016

PowerShell

Office 365

Hyper-V

VMWare

Job description

Mid-level IT Desktop Support Engineer – Johannesburg.

Duties and Responsibilities:

The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities:

• Install, configure and support all Microsoft desktop and server operating systems.
• Install, configure and support all Microsoft and other application software (desktop and server).
• Install, configure and support Hyper‑V / VMWare.
• General hardware installation and troubleshooting (desktop and server).
• General troubleshooting on all IT related equipment.
• Respond to and resolve support calls at customer sites.
• Respond to and resolve support calls via remote connection (desktop and server).
• Assist customers telephonically.
• Remote administration of servers and workstations.
• Design, Scope & Implement AD / Exchange / Office365 migrations.
• Compile desktop and server configuration documentation for client sites.
• Execute orders and follow up service and repairs with external suppliers.
• Identify possible risks or problems and elevate to senior engineer.
• Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers).

Requirements:

• At least a Matriculation certificate.
• International MCSE or MCSA.
• Windows Server 2016.
• A+, Server+, N+, Security+ or similar qualification an advantage.

Knowledge and Experience:

• Excellent understanding of Windows Event logs and how to identify problems.
• Knowledge of backup solutions like Veeam, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting).
• Be familiar with SCCM.
• Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer).
• Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users.
• Experience with server maintenance and health checks on Windows Server.
• Experience with the configuration and administration of Office 365.
• Experience with logging and following up calls with external suppliers and service providers.
• Advanced knowledge of Firewalls, NATs & Routing.
• Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).
• Working knowledge of server hardware systems such as RAID.
• Working knowledge of PowerShell.
• Working knowledge of Storage (SAN, NAS, DAS).
• Excellent knowledge of Microsoft desktop operating systems and desktop software.
• Excellent knowledge of Virtualization. (Hyper‑V / VMWare).
• Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
• Good knowledge of TCPIP networking is required.
• Good knowledge of server software and systems.
• Experience with configuring routers and wireless access points.
• Minimum least 5 years concurrent IT work Experience.
• At least two years server support and maintenance experience.

Attributes:

• An organized individual that can work unsupervised and effectively manage time and multiple tasks.
• An analytical thinker that works methodically and always pays attention to detail.
• An individual that always thinks before they act.
• An individual who enjoys studying and improving their knowledge.
• Ability to follow checklists and procedures accurately and adhere to company standards.
• Someone who sees the bigger picture and understands and has a passion for technology and IT.
• A self‑starter that is able to work alone or in a team.
• Ability to work under pressure and remain focused.
• A well‑presented individual with excellent communication and inter‑personal skills.
• A motivated individual with a passion for technology.
• Ability to follow checklists and procedures accurately and adhere to company standards.
• Ability to identify, assess and solve desktop hardware and software problems innovatively.
• Must have own transport and the ability to work after hours (on short notice) when required.
• An individual that enjoys completing detailed technical documentation.

Remuneration:

• Cost to company between R18 000 and R28 000 p/m.
• Dependent upon qualifications, experience and skill level.
• Medical aid (50% paid by company, 50% by employee).
• Reimbursement for company travel.
• Overtime pay in the form of commission.
• Company provided laptop.