It Desktop Support- Cape Town, South Africa (Dispatch / On Demand)

Axiom Technologies; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services provider in Cape Town is looking for an IT Support Technician to provide first- and second-level support for IT equipment. Responsibilities include troubleshooting hardware/software issues and assisting with onboarding. A Bachelor's degree in Computer Science or equivalent experience is required, along with strong troubleshooting skills. This role requires on-site support and offers a flexible schedule.

Qualifications

• 1+ year of experience in a desktop support or IT technician role.
• Strong knowledge of Windows OS and basic networking concepts.
• Excellent communication skills.

Responsibilities

• Provide first- and second-level support for IT equipment.
• Install, upgrade, and maintain operating systems and applications.
• Assist with onboarding and offboarding of employees.

Skills

Desktop support

Troubleshooting

Interpersonal skills

Networking concepts

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Office 365

JIRA

Job description

Overview

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Key Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows / macOS / Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding / offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions

• On-site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @