IT Delivery Manager

Express Employment Professionals; Mbombela; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency is seeking an IT professional to manage Microsoft 365 services, firewalls, and provide desktop support. The ideal candidate will have a Bachelor's degree in Information Technology and relevant certifications. Strong leadership, communication skills, and experience with cloud backup solutions are essential. Candidate will also be responsible for team management and project coordination.

Qualifications

• Bachelor's degree in Information Technology or Computer Science preferred.
• ITIL certification and other relevant certifications are desired.
• In-depth knowledge of Microsoft 365 and security management.
• Experience in configuring and managing firewalls.
• Proficiency in desktop support for Windows and Mac systems.
• Hands-on experience with Windows Server and virtualization.
• Knowledge of cloud backup solutions and best practices.
• Proven leadership skills and experience managing IT teams.
• Excellent communication skills for client interaction.
• Project management capabilities with knowledge of Agile methodologies.
• Understanding of cybersecurity principles.
• Willingness to adapt and learn new technologies.

Skills

Microsoft 365

Firewalls

Desktop Support

Servers

Cloud Backup

Leadership and Management

Communication and Customer Service

Project Management

Security Awareness

Adaptability

Vendor Management

Remote Team Management

Documentation and Reporting

Education

Bachelor's degree in Information Technology or related field

Relevant certifications (ITIL, Microsoft Certified)

Job description

Job Description :

Education and Certification :

• Bachelor's degree in Information Technology, Computer Science, or a related field is often preferred.
• Relevant certifications, such as ITIL (Information Technology Infrastructure Library), Microsoft Certified : Modern Desktop Administrator Associate, Microsoft Certified : Security, Compliance, and Identity Fundamentals, and others related to specific technologies.

Technical Skills : Microsoft 365 :

• In-depth knowledge and experience with Microsoft 365 suite, including Exchange Online, SharePoint, OneDrive, Teams, and other related services.
• Ability to implement and manage security features in Microsoft 365.

Firewalls :

• Expertise in configuring, managing, and troubleshooting firewalls for network security.
• Familiarity with popular firewall solutions, such as Cisco, Sophos, Mikrotik, or Fortinet.

Desktop Support :

• Proficiency in providing desktop support, including troubleshooting hardware and software issues for both Windows and potentially Mac systems.
• Knowledge of remote desktop support tools and techniques.

Servers :

• Experience in managing and maintaining Windows Server environments.
• Understanding of server virtualization technologies (e.g., VMware, Hyper‑V).

Cloud Backup :

• Hands‑on experience with cloud backup solutions, such as Azure Backup, AWS Backup, or other third‑party backup tools.
• Knowledge of backup and recovery best practices in cloud environments.

Leadership and Management Skills :

• Proven experience in leading and managing a team of IT professionals.
• Ability to set goals, monitor performance, and provide constructive feedback.
• Strong decision‑making and problem‑solving skills.

Communication and Customer Service :

• Excellent communication skills to interact with both technical and non‑technical stakeholders.
• Customer‑centric approach to understand and address client needs and concerns.

Project Management :

• Project management skills to coordinate and oversee IT projects, ensuring timely delivery and quality outcomes.
• Familiarity with project management methodologies (e.g., Agile, Scrum).

Security Awareness :

• Understanding of cybersecurity principles and best practices.
• Awareness of the latest security threats and the ability to implement security measures to protect client systems.

Adaptability and Continuous Learning :

• Given the rapidly evolving nature of technology, a willingness to stay updated on the latest trends and advancements in IT.

Vendor Management :

• Experience in managing relationships with third‑party vendors for hardware, software, and services.

Remote Team Management :

• Knowledge and experience in managing remote teams effectively, utilizing collaboration tools and technologies.

Documentation and Reporting :

• Strong documentation skills for processes, procedures, and troubleshooting steps.
• Ability to generate reports on team performance, project status, and client satisfaction.