IT Delivery Analyst

Arrow XL; Noordwes; Hybrid; ZAR 669,000 - 788,000; Full time

Job summary

A logistics company is seeking an IT Delivery Analyst to deliver IT changes and enhancements. This hybrid role involves analyzing customer needs, stakeholder management, and project coordination. Ideal candidates are flexible, communicative, and skilled in problem-solving with a strong attention to detail. Benefits include a generous annual leave policy and private medical insurance.

Benefits

Generous Annual Leave

Private Medical Insurance

Career Growth Opportunities

Hybrid Working

Gym Discounts

Qualifications

• Experience in administering systems/applications and applying change methodologies.
• Strong communication skills to engage stakeholders at all levels.
• Comfortable working under pressure in a fast-paced environment.

Responsibilities

• Gather requirements and analyze customer needs.
• Coordinate internal and external resources for project execution.
• Facilitate workshops and provide technical user support.

Skills

Stakeholder management

Requirement gathering

Problem-solving

Flexibility

Attention to detail

Job description

Overview

IT Delivery Analyst – Wigan (Hybrid working) – up to £34,000 plus amazing benefits. You will be responsible for delivering IT changes, whether that’s system enhancements or process improvements. You’ll gather requirements, analyze customer needs, and ensure successful implementation from start to finish. You’ll be a confident stakeholder manager, working closely with senior leaders across the business to support and guide them through change initiatives. This role is 50% from home and 50% from our Wigan office.

If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career. For a confidential chat, reach out to [e-mail] — or apply today!

What will the role involve

• Scope and analyse customer needs to define clear requirements for BAU changes and projects.
• Coordinate internal and external resources and manage project plans to ensure successful execution.
• Track milestones, budgets, and timelines, managing scope changes through the agreed change control process.
• Own changes through to implementation, including patch and release management.
• Facilitate workshops and updates across all levels of the business, including exec-level stakeholders.
• Ensure all changes follow governance processes and escalate issues to the Technical Delivery Manager or business sponsor as needed.
• Liaise with technology partners and support services to ensure smooth delivery and resolution.
• Perform configuration activities and provide technical user support directly or via external support.
• Develop and maintain system documentation, configuration records, and user self-service materials.
• Define and maintain system/application roadmaps in collaboration with the Enterprise Architect.
• Ensure effective system monitoring, license management, and data governance.
• Maintain information security controls and compliance.
• Manage workload, priorities, and personal development through the company’s performance process.

What we’re looking for in an IT Delivery Analyst

• Comfortable working under pressure in a fast-paced, changing environment.
• Flexible and able to meet tight deadlines while adapting to evolving business needs.
• Strong communicator with the ability to influence and engage stakeholders at all levels.
• Practical and solutions-focused, with a common-sense approach to problem-solving.
• Technically capable and process-oriented, with a high level of numerical accuracy and attention to detail.
• A collaborative team player who’s equally confident working independently.
• Skilled in capturing requirements and delivering system change.
• Experience administering systems/applications and applying change and continuous improvement methodologies.
• Strong facilitation skills, with an understanding of logistics and 24/7 operations.
• Knowledge of business processes and working practices, with a focus on governance and compliance.
• Able to develop and maintain system documentation and user support materials.
• Holds a full UK driving licence.

What’s in it for you? What are the benefits?

• Hybrid Working – Flexibility of working from home and the office.
• Generous Annual Leave – 34 days (including bank holidays), increasing with service.
• Holiday Buy Scheme – Purchase up to 5 extra days off.
• Pension Plan – Competitive contributions to support your future.
• Private Medical Insurance – Comprehensive cover through AXA.
• Life Insurance – 2x your basic salary, from day one.
• Medicash – Cashback on everyday healthcare expenses.
• 24/7 Wellbeing Support – Free, confidential Employee Assistance Programme.
• Career Growth – Technical training and leadership development academies.
• Staff Discounts – 25% off fashion and home at Very.co.uk, plus 15% off furniture, tech, and more.
• Gym Discounts – Save up to 25% at 3,700+ gyms and fitness centres.
• Cycle to Work Scheme – Great savings through Evans Cycles.
• Long Service Awards – Meaningful rewards for milestones.
• Recognition Programmes – Monthly awards with vouchers and Hall of Fame shoutouts.
• Team Incentives – Seasonal rewards and surprise gifts.
• Retail Discounts – Savings at top supermarkets, fashion, and tech retailers.

How to Apply

It’s quick and easy to apply online — just have your up-to-date CV ready and follow the step-by-step application process. We’re excited to hear from you!

ArrowXL is an equal opportunities employer. We’re committed to creating an inclusive workplace where everyone can thrive, regardless of background. If you’re invited to interview and need any adjustments during the process, please let us know — we’re here to help make your experience as smooth and positive as possible.

Contact Details

Arrow XL
Tel: [phone]
Contact: Danny Colbert
Email: [e-mail]