It Consultant

Talent Shore; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic global recruitment business is seeking an IT Support Technician to deliver Level 1, 2, and 3 support while working closely with senior executives. The ideal candidate will have a minimum of 5 years of experience in IT support and must be confident working independently. The role offers the opportunity to work remotely while being part of a fast-paced, technology-driven environment. A competitive salary package is available up to R50,000 per month.

Benefits

Competitive salary package

Opportunity to work with a global business

Exposure to cutting-edge IT systems

Supportive work environment

Flexibility of remote working

Qualifications

• Minimum 5 years’ experience in IT support roles, ideally in a high-pressure environment.
• Proven experience in Level 1, 2, and 3 support.
• Ability to work remotely and independently.

Responsibilities

• Provide end‑to‑end IT support (Level 1–3), handling tickets efficiently.
• Deliver urgent, high‑quality support to executive leadership.
• Monitor and analyze security logs and potential breaches.

Skills

Level 1, 2, and 3 IT support

Microsoft environments (Azure, Dynamics)

Security management

Communication skills

Project delivery

Tools

Darktrace

Mercury

HALO

Job description

Location: Remote (South Africa, supporting UK hours)

Salary: Up to R50, per month

About the Company: We are a dynamic global recruitment business, operating in a fast-paced, high-demand environment. Our teams rely on seamless IT support to ensure day-to-day operations run smoothly across multiple regions.

Role Overview

This is a hands‑on, all‑rounder IT role where you will deliver Level 1, 2, and 3 support across a wide range of systems and technologies. You will work closely with senior executives, supporting them with urgent issues swiftly and professionally. The role also covers infrastructure, applications, security, and project‑based IT tasks. You will often act as the sole IT support technician, reporting into and collaborating with the Head of IT, so confidence, independence, and accountability are key.

Key Responsibilities

• Provide end‑to‑end IT support (Level 1–3), handling tickets efficiently and escalating where necessary.
• Deliver urgent, high‑quality support to executive leadership, ensuring minimal downtime.
• Manage and maintain Microsoft‑based environments, including Azure, Microsoft Suite, Dynamics, and administer additional platforms such as Darktrace, Mercury, and HALO (training provided with HALO if required).
• Monitor, analyse, and respond to security logs and potential breaches, ensuring systems are secure and compliant.
• Provide infrastructure and application support across the global business.
• Assist with and deliver project‑based tasks, working with stakeholders to improve IT operations.
• Act as the first point of contact for all IT issues, taking ownership of the function alongside the IT leader.
• Build strong communication channels across the business, providing support to users at all levels, from consultants to executives.

Requirements

• Minimum 5 years’ experience in IT support roles, ideally within a fast‑paced, global, or high‑pressure environment.
• Proven experience in Level 1, 2, and 3 support.
• Strong working knowledge of Microsoft environments (Azure, Dynamics, etc.).
• Exposure to or willingness to learn Darktrace, Mercury, and HALO.
• Demonstrated experience in infrastructure support, application support, risk and security management (e.g., monitoring security logs, managing breaches).
• Project‑based IT delivery.
• Excellent communication skills with the ability to engage and support users at all levels, including senior executives.
• Confident working as a sole IT support technician, taking ownership and accountability.
• Ability to work remotely and independently, while aligning with UK business hours.

What We Offer

• Competitive salary package up to R50, per month.
• Opportunity to work with a global, fast‑moving business.
• Exposure to cutting‑edge IT systems and technologies.
• A supportive environment where you will collaborate directly with IT leadership.
• Flexibility of remote working while contributing to an international business.