IT Client Support Engineer - Level 1, Global Teams

Infuse; Johannesburg; Remote; ZAR 250 000 - 350 000; Full time

Job summary

A dynamic IT services company in South Africa is seeking an IT Client Support Engineer to provide Level 1 technical support and enhance user experience. The role requires 2-3 years of experience, proficiency in Windows and macOS, and strong communication skills. You will work in a collaborative environment with a focus on user satisfaction. The position is contract-based with shifts from 12:00 to 00:00 EEST.

Qualifications

• Minimum 2-3 years of experience in remote IT support.
• Outstanding collaboration and communication skills.
• Proficient in written and spoken English (Advanced).

Responsibilities

• Provide prompt Level 1 technical support to users.
• Log and track support tickets for timely resolution.
• Collaborate with teams to improve IT Support delivery.

Skills

Windows administration

macOS administration

Microsoft Office services

Google Workspace

ITIL framework

Networking concepts

Mobile Device Management (MDM)

Modern AI tools (e.g., ChatGPT)

Job description

A dynamic IT services company in South Africa is seeking an IT Client Support Engineer to provide Level 1 technical support and enhance user experience. The role requires 2-3 years of experience, proficiency in Windows and macOS, and strong communication skills. You will work in a collaborative environment with a focus on user satisfaction. The position is contract-based with shifts from 12:00 to 00:00 EEST.